mykal thompson

I am a customer service and casino hospitality professional with over 15 years of experience supporting guests, patients, and customers in fast-paced, high-volume environments. My background includes call center operations, VIP guest relations, team supervision, and service accuracy across multiple industries. In one of my roles, i had to bring in 1.3 million dollars per quarter which i did successfully and more. 

I am skilled in resolving issues efficiently, communicating clearly, and managing large customer or guest portfolios while maintaining high service standards. Throughout my career, I’ve worked in roles that require accuracy, multitasking, and professionalism, including insurance support, customer care leadership, and casino host responsibilities.

I take pride in creating positive experiences, staying calm under pressure, and helping both customers and teams succeed. With strong adaptability, problem-solving ability, and leadership skills, I bring a dependable, service-focused approach to every role.

I have built a 15+ year career centered around customer service excellence, call center operations, and casino hospitality. Beginning in high-volume call centers supporting companies like Verizon, T-Mobile, and Blue Cross Blue Shield, I developed strong communication skills, problem-solving abilities, and expertise in handling complex inquiries with accuracy and professionalism.

I later advanced into leadership role as a Customer Care Shift Supervisor at Beau Rivage Casino & Resort, where I coached teams, supported daily operations, and improved service quality in a fast-paced contact center environment. My career then expanded into casino hospitality as a Casino Host (Marketing), managing a portfolio of 500–900 guests, bringing in a quarterly revenue of 1.3 million overseeing loyalty programs, and driving engagement and revenue through personalized service and relationship building.

I later gained additional experience in insurance services, supporting clients with policy questions, updating customer policies, and account accuracy while working across multiple CRM systems.

Across every role, I’ve demonstrated adaptability, customer focus, and strong multitasking abilities. My background blends frontline service, team leadership, data accuracy, and guest relations which I think provide well-rounded professional skilled in delivering exceptional experiences and supporting both operational and revenue driven goals.

I am a high school graduate of Cross Creek High School in Augusta, GA, and completed several years of coursework at Georgia Military College from 2006 to 2009. During my time in college, I made the difficult but necessary decision to pause my education in order to help care for my mother after she was diagnosed with cancer.

Although I stepped away to support my family, I remain committed to continuing my education and am actively exploring opportunities to return to school and complete my degree. My experiences have strengthened my resilience, compassion, and dedication to personal growth and qualities I carry with me into every role.