Murali Kesana

I am an accomplished Senior Software Engineer with 20 years of experience in Site Reliability Engineering, DevOps, Systems Engineering, and Cloud Solutions Architecture, seeking an Engineering Leader role to drive operational excellence and innovation. Most recently, I spent 14.4+ years at Asurion (until December 31, 2024) as an App Support Engineer, where I supported three generations of platform applications, focusing on troubleshooting, infrastructure management, and seamless transitions.  
My expertise includes AWS cloud computing, microservices, containerization, TIBCO technology stacks, and infrastructure automation using tools like Jenkins and Ansible. I’ve led cross-functional teams to deploy fault-tolerant, scalable systems and delivered process improvements that enhanced reliability and user experience. Passionate about app support innovation, I thrive in guiding teams through technological transitions and optimizing performance.  
I am eager to bring my skills to a full-time leadership role in operational technology, ensuring highly available systems and efficient workflows. I’d welcome the opportunity to discuss how my background aligns with your team’s goals.  

Thank you,
Murali
 

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Results-driven Senior Software Engineer with 14+ years of experience across Site Reliability Engineering (SRE), DevOps, Systems Engineering, and Cloud Solutions Architecture.
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Proven success in enhancing system reliability, scalability, and performance through automation, best practices, and cross-functional team leadership.
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Extensive experience in SSL/TLS certificate management, including automated renewal, integration with API Gateway, ALB, CloudFront, and enforcing HTTPS policies.
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Expert in Disaster Recovery (DR) planning and execution for mission-critical applications across multi-region AWS environments, ensuring high availability and compliance.
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10+ years of hands-on experience in server migrations, from legacy platforms to cloud-native AWS infrastructure, with minimal downtime.
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Strong background in manual testing, production validation, and ensuring application readiness pre-/post-deployment.
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Reliable on-call support engineer, experienced in handling P1/P2 incidents, performing root cause analysis, and maintaining detailed support documentation and runbooks.
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Skilled in EKS, ECS (Fargate), AWS Lambda, and CloudFormation for containerized and serverless DR solutions, traffic ramp-ups, and failover testing.
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Experienced Pega Admin and QA Environment Support Engineer with 4 years of hands-on support for Pega platform infrastructure in both on-premises and cloud environments.
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Skilled in Pega application administration, including patching, upgrades, and maintaining platform stability and performance.
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Deep expertise in TIBCO middleware, including Business Works, EMS, Hawk, and Business Events, with a focus on performance tuning, stability, and integration.
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Known for a calm and analytical approach in high-pressure environments, with a focus on reducing MTTR, improving observability, and ensuring continuous system health

Master of computer Application