Monique A Lue

Result driven call center manager focused on developing and leading exceptional call center teams.  Proven track record of enhancing team performance and maximizing customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. 

Highly motivated hard-working professional with more than 15 years' experience in a call center environment, including more than 6 years in leadership roles. My analytical skills help me to identify gaps in processes and problem-solving skills allow me to implement processes to close those gaps. Experience in improving customer engagement by updating scripting and job aids that increased efficiencies, employee and customer satisfaction. My leadership style promotes a well-rounded positive life work balance.   

Experience is my most valuable education.