Monice Smith

I am a fast learner, capable of handling tasks assigned to me without any supervision. I am punctual and reliable. I am diplomatic, cooperative, team player and outgoing. I am capable of providing superior service, work toward customer satisfaction, as well as, achieving the company's goals. I am confident that I can become an asset of your organization.

I would very much appreciate the opportunity to meet with you to discuss how my experience, enthusiasm and professionalism will be of value to your company. Thank you for your time and consideration.  I look forward to meeting with you at your earliest convenience

Innovative Life Solutions                                                                               July 2022- October 2022 

Silver Spring, MD 

Front Desk Receptionist 

•  Greeted incoming persons and verified identity before allowing access on premises
• Answered all inquiries in person and via telephone and forwarded all pertinent information and complex issues to the management staff 
• Dispensed all mail, packages, and deliveries to the correct apartment units 
• Logged all maintenance request in proper internal software making urgency when needed
• Utilize Knowledge of Innovative Life Solutions rules, maintain clients protection and confidentiality
• Collaborate with HR Manager, Finance Department, and other administrative assistant to ensure the best possible experience 
• Completed Data and Reports on internal systems 
• Manage order, setup and coordinate all catering, staying within the budget for all events.
• Provide administrative support to HR Department, Financial Department as well as ILS employees. 
• Maintained Stocked Executive and Staff Kitchen Area
•  Order and stock supplies as needed
• Collect and organized Department Inventory List 
• May assist in researching information requests under the manager’s guidance and supervision. May assemble relevant data and compiles information as directed.
• Organizes and maintains correspondence, files and records in accordance with internal procedures.
• Follows up on pending matters under the manager’s direction and supervision, providing feedback in a timely manner.
• May assist in coordinating the workflow within the manager’s scope of oversight. Initiates follow-up action as needed.

Medstar Georgetown University Hospital                                                    February 2017-March 2022

Washington, DC

Patient Service Associate/Receptionist 

• Utilizes knowledge of HIPPA laws; maintaining patient protection and confidentiality 
• Collaborates with nurses, doctors, and other administrative assistants to ensure best care possible from check-in to check-out
• Compiles data and reports on internal systems to make sure patients have the most updated information in their files 
• Processes all check-in paperwork with detail; asking for clarification to ensure best care possible for patients 
• Assists nurses in patient care duties included, but not limited to transporting patients, cleaning rooms, and assisting with responding to patients on unit
• Developed and executed a strategy to check in patients faster reducing wait times by 25% by delegating patients to different nurse/doctors according to the severity of their issues 
• Organizes and maintains correspondence, files and records in accordance with internal procedures.
• Follows up on pending matters under the manager’s direction and supervision, providing feedback in a timely manner.
• May assist in coordinating the workflow within the manager’s scope of oversight. Initiates follow-up action as needed.

Community Radiology Associates                                                             December 2016-October 2017

Washington, DC

Patient Services Representative

• Processed all patient paperwork and co-pays; submitted direct billing to insurance company on file
• Assisted with answering any questions and concerns that patients may have pre-appointment/check in
• Managed bookings by scheduling, confirming, and rescheduling all appointment ensuring that doctors are notified in the allotted time of their cancellations 
• Updated all patient profiles to ensure they are receiving the appropriate chart they need according to their files 
• Inserted clinical data as needed for appointments; requests films as needed 
• Informed staff of patients’ mood and temperaments in lobby to ensure optimal service experience and curtail any frustrations that may affect the mood of other patients 
• Obtained proper identification before releasing confidential files to other personnel or insurance companies
• Tracked all logs for check-in and check-outs as well as other sensitive documentation to be provided to management during audits  

Columbia Plaza Apartments                                                                      July 2015-Decemeber 2016

Washington, DC

Concierge 

• Greeted incoming persons and verified identity before allowing access on premises
• Answered all inquiries in person and via telephone and forwarded all pertinent information and complex issues to the management staff 
• Dispensed all mail, packages, and deliveries to the correct apartment units 
• Logged all maintenance request in proper internal software making urgency when needed
• Created a log for all incidents that occurred during my shift and forwarded it to proper management staff 

Medstar Washington Hospital Center                                                                July 2009-January 2015

Washington, DC

Administrative Assistant/Unit Clerk

• First point of contact for patients incoming and outbound; greeting and checking in
• Utilized medical terminology to correctly log all forms, communicate quickly with medical staff, and short-hand emails
• Assisted nurse by coordinating admission of patients ensuring proper units/room size according to their aliment 
• Initiated, assembled, and filed medical records and provided information necessary to resolve complaints
• Answered resident intercom with urgency and courteously, forwarding all matters of urgency to appropriate personnel 
• Managed staffing for front office delegating tasks for all unit clerks and other supporting staff 
• Coordinated schedules, confirming, and rescheduling patients for all appointments and notifying appropriate staff for all cancellations
• Utilized internal software to automate calls, emails, and all other communications informing patients of upcoming appointments scheduled 

IT Help Desk and Application Support Specialist, Washington DC 

Expected Graduation Date: March 2023

COMPTIA A+ Certification Pending 

United Planning Organization

Certified Medical Assistant, Washington, DC                                                                           Graduation Date: April 2016

University of the District of Columbia

CommonWealth Academy, Alexandria, VA                                                                                Graduation Date: June 2007

High School Diploma