Monica Essary

Dear Hiring Manager,

I am writing to express my interest in an Office Support, Web Producer, SEO Specialist, or being proactive in working as a team member position. My skill set and experience align well with the role's requirements. With over thirty years of leadership and management experience across diverse industries, including customer care, I have honed a solid ability to focus on project details, billing, and finding viable solutions to various issues.

I have demonstrated my capability to handle customer care services with meticulous attention to detail throughout my career. I have a track record of effectively managing projects, ensuring accurate billing, and resolving customer issues promptly and satisfactorily. My experience spans various sectors, including restaurants, manufacturing, PR, insurance, retail, and technology, where I have consistently prioritized high-quality customer service. This adaptability has allowed me to thrive in diverse environments.

I am particularly adept at identifying and addressing customer needs through attentive communication and proactive problem-solving. My tenure as an operations manager for a technology company further enhanced my marketing, sales, customer service, project management, and billing accuracy skills. I am deeply committed to ensuring customer satisfaction, a value I will bring to your team.

I am enthusiastic about the opportunity to bring my expertise to your team. My unwavering commitment to ensuring customer satisfaction, coupled with my background in customer care, makes me a strong fit for the role. I am also eager to learn more about your company's values and how I can align my skills and experience to contribute to its success.

Thank you for considering my application. I am eagerly looking forward to the possibility of contributing to your organization and helping it achieve its goals.

Sincerely,

Monica Essary

I have extensive professional experience in accounts payable, web design, and office administration, which highlights my strong ability to manage diverse responsibilities effectively.

**AP Specialist** at Alliance Technical Group (July 2024 to Present): In this role, I process over 1,000 invoices each month while ensuring compliance with company policies. I manage vendor relationships and work to resolve discrepancies, achieving a 98% accuracy rate in payments. My collaborative efforts with procurement and finance teams have streamlined operations through in-depth audits and the transition to an automated invoicing system.

**Freelance Web Designer/SEO Specialist** (April 2022 to Present): With 30 years of experience, I focus on crafting responsive, user-friendly websites and conducting SEO audits to boost organic search rankings. I collaborate closely with clients, manage project timelines, and provide comprehensive customer support. My skills also include technical writing and social media management.

**Receptionist/Office Support/AP** at French Mill Stone (September 2023 to May 2024): I handled phone communications, processed sales orders, managed payroll audits, and maintained organized office documentation, ensuring efficient office operations.

**Office and Billing Manager** at AMS, Inc. (February 2022 to September 2022): My responsibilities included managing logistics communications, payroll processing, and document automation. I created user-friendly materials for military and residential moves, facilitating efficient billing and operations.

**Office Administrator/Graphic Designer/Web Producer** at Optimix Media Group (August 2014 to August 2022): I founded my freelance company and managed customer care, proposal writing, and all aspects of web production and digital marketing. My creative skills allowed me to design branding solutions and produce diverse media content.

Earlier positions included roles at **Frankly Speaking Communications** and **Supreme Maintenance, LLC**, where I developed marketing materials, managed client communications, and enhanced web presence through strategic design and SEO practices.

My multifaceted experience spans account payable, creative design, client management, and operational support, demonstrating a proven ability to contribute effectively across various domains.

I I have a comprehensive background in accounts receivables, payable, web design, and office administration, which showcases my ability to handle a variety of responsibilities effectively. Each role required brushing up on processes and learning new processes and methods. I am constantly learning with each role that I step into.

Currently, I serve as an AP Specialist at Alliance Technical Group, processing a high volume of invoices and maintaining vendor relationships focusing on accuracy and compliance. My role requires collaboration with procurement and finance teams to enhance operational efficiency through audits and an automated invoicing system.  

As a Freelance Web Designer and SEO Specialist, I leverage 30 years of experience to create responsive websites and conduct SEO audits to improve search rankings. I also ensure client satisfaction through effective project management and customer support.  

Previously, I worked as a Receptionist and Office Support at French Mill Stone, managing communications and office documentation. I also worked as an Office and Billing Manager at AMS, Inc., focusing on logistics and billing processes. My experience as an Office Administrator, Graphic Designer, and Web Producer at Optimix Media Group allowed me to combine creative skills with operational tasks, including customer care and digital marketing.  

My diverse professional journey reflects a strong capability to adapt and contribute significantly across various domains, enhancing operational efficiency and client engagement.