Mohammed Ahmed

Experienced Developer and Change Management Consultant working at Walgreens, specializing in implementing software solutions and driving organizational change. Proven expertise in streamlining processes, managing cross-functional teams, and enhancing system efficiencies

Change Management Analyst/ 3L Support Walgreens December 2022 - Present US, IL, Deerfield , Monitored and resolved application issues in the production environment, ensuring operational stability and minimal downtime. • Provided application server support, optimized process scheduler functions, and oversaw web server operations to enhance system performance. • Generated and maintained PKEs & PBIs, leveraging team expertise to troubleshoot and resolve complex issues, improving system reliability. • Advocated for Promise PKEs in meetings, clearly communicating technical requirements and priorities to stakeholders. • Managed change requests for maintenance deployments, ensuring smooth application stability through structured deployment processes. • Implemented automated alert systems using monitoring tools to promptly identify process failures and delayed file deliveries. • Performed real-time health checks for multiple applications using Grafana, ensuring optimal system performance. • Processed SSL certificate requests to enhance security for web servers and load balancers. • Collaborated in problem management meetings, documenting and resolving customer issues using advanced tracking tools. • Consolidated and presented biweekly status reports to clients, ensuring clear communication of project updates. • Coordinated with cross-functional teams to schedule and execute penetration tests, securing necessary approvals and ensuring adherence to security protocols. • Developed automated monitoring tools that reduced incident response time by 40%, improving system reliability. • Conducted readiness assessments to evaluate team preparedness for IT changes, addressing any identified gaps. • Collected feedback from stakeholders to continuously improve IT change management processes and strategies. • Tracked and evaluated the progress of IT change initiatives, using metrics and feedback to refine strategies for successful implementation. • Documented IT change requests, approvals, implementations, and outcomes, maintaining an accurate change management log. • Developed comprehensive IT change management plans, including risk assessments, communication strategies, and implementation timelines

Masters in Information Security Systems University Of The Cumberlands • Williamsburg, Kentucky • 2018 • 3.81