Misty Hampton

Im a  Dynamic and results-driven Restaurant Manager with a proven track record of cultivating vibrant, high-performance teams in fast-paced dining environments. Known for an upbeat and outgoing personality that sets a positive tone for both staff and guests, fostering exceptional morale and customer loyalty. My management philosophy is built on the core belief that teamwork drives success, and I am dedicated to working shoulder-to-shoulder with staff to achieve and exceed collective goals. 

General Manager
Starbucks-Wildwood, MO
February 2024 to March 2025
Expectations of the store manager as people leaders .
• Business acumen & problem solving
• Prioritizing & Planning
• culture,collaboration & communication
• coaching for performance & Development
• Team Building
• Staffing & scheduling
• Channel operations & Deployment
• Teaching & Training
• Sales & Inventory
• Store Systems & Safety
• Creating the Experience
General Manager
Subway-Branson, MO
October 2022 to February 2024
The GM is an energetic leader who displays operational excellence in every area, as well as hires, trains,
and schedules employees.
They are responsible for inventory and money control systems and will be the point person for marketing
initiatives.
Subway Manager Duties: The Manager performs and directs overall restaurant management. Directs staff
to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains
standards of restaurant safety and security. Recruits staff and oversees training program. Responsible
for inventory and money control systems – may establish inventory schedules. Responsible for local
marketing initiatives – may contact prospective customers to promote sales. Maintains business records.
Exceptional customer service is a major component of this position.
• Completes and posts the staff work schedules.
• Recruits, rewards and terminates staff as needed.
• Communicates changes of food preparations formulas, standards, etc. to staff.
• Ensures that all local and national health and food safety codes are maintained and company safety
and security policy are followed.
• Maintains business records as outlined in the Subway® Operations Manual. Analyzes business records • Identifies and contacts prospective customers to promote sales.
• Plans special events and promotions.
• Completes University of Subway® courses as directed
General Manager
Freddy’s Frozen Custard & Steakburgers-Durant, OK
September 2019 to October 2022
The General Manager is the highest level of management within a single store. The GM is responsible
for leading, mentoring and advising the management team and staff to the successful execution of the
restaurant. The GM teaches management on the fundamentals and approach to achieve stated objectives
in sales, costs, and hospitality while representing the values of Freddy’s. As GM, I also have a strong
understanding of the stores progress and have a strategic vision for its future development.
Restaurant Manager
Whataburger Restaurant-Sherman, TX
September 2017 to September 2019
Managers at Whataburger report directly to the General Managers and since they are second in
command, they supervise all Team Members on assigned shift. Other related duties include assisting the
General Manager when hiring personnel, orienting and or evaluating Team Members, trains newly hired
member about all the aspects of the operations and they are also responsible for the implementation of
store policies and guidelines. Managers are also responsible for keeping the restaurant premises clean
using the company’s standard sanitation program. They also need to ensure that the highest standard
for maintaining product quality and excellent customer service is being implemented.
Asstistant Manager
BRAUMS ICE CREAM AND DAIRY STORE-Dension, Tx
May 2016 to September 2017
Braum's leaders execute the company's brand strategy and promote its vision, mission and values,
resulting in a great customer experience and maximized sales. By recognizing the importance of our
people, we can strengthen the team's contribution toward unit goals being achieved.
Teach, coach and provide leadership to the store crew members.
Maximize store sales through customer satisfaction and food quality.
Oversee the daily operations of Braum’s food service function, grocery market and fountain sales.
Actively participate in monitoring inventory and supply levels, kitchen equipment, safety and cleanliness
as needed.
Share in responsibility for ensuring that Braum’s store policies and practices are implemented and
followed accordingly
General Manager
Elks Lodge-Pottsboro, TX
April 2014 to May 2016
Manage, train and schedule all employees of Elks Lodge including kitchen, bar and all administrative
duties. As well as manage all property associated with Elks Lodge property including housing, RV, and
camping rentals. A confident, highly resourceful and reliable manager with an in depth understanding
of the profit and loss statement, bar, restaurant and hospitality industry. Possessing the required
communication and flair required to attract guests, drive sales, and develop a business. Flexible in the
ability to adapt to challenges when they arise while remaining aware of professional roles and boundaries.
Having an approachable, cheerful and friendly personality while maintaining a smile at all time. A proven
ability to make sure guests experience is always relaxing and enjoyable.
Manager
Jalapeno Tree-Tyler, TX
September 2012 to April 2014
Skilled manager with creative, innovative approach to: managing staff, generating teamwork, and
improving customer service. Proven track record: with low employee turnover, low overtime, and high profit. Outstanding leader with a firm, but fair attitude and a reputation for honesty, loyalty, and integrity.
Strong knowledge of Food Service procedures including:
• Sanitation
• Food Procurement
• Training and Safety Practices
• Recipe Utilization
• Inventory Management Control
Managed, trained and scheduled up to 60 employees for 300 seat restaurant, including bartenders,
hostesses, wait staff, dishwashers, bus boys and kitchen staff. Managed all areas of the kitchen to include
Line Cooks, Production Department, Food To Go, and Dishwashing area.
Star Skill Trainer
Cracker Barrel-Sherman, TX
August 2009 to September 2012
Skill Trainer duties at Cracker Barrel include maintaining the appropriate balance of supervision,
motivating others by example, and guiding other employees to be the best they can be. Build effective,
smooth functioning teams capable of "Pleasing People." Must be able to convey and be able to explain
company aims and goals and the importance of doing things the Cracker Barrel Old Country Store
way. Develop "Rising Star" employees to their maximum potential. Maintain my own eagerness and
enthusiasm during daily operation functions and peak performance demands. Establish an atmosphere
conducive to the exchange of ideas and expressions of opinions. Know when to delegate and follow-up
appropriately with employees I am training. Managed QA window during peak period.
Server
Sonic-Berryville, AR
2001 to 2009
Among the basic duties and responsibilities of a Server at Sonic Drive - In is to ensure that the
temperature, packaging, presentation, and service of all products included in the menu are according
to the company's operational standards. Another aspect of my job was to greet all customers in friendly
and courteous manner and deliver and serve all food and beverage orders at each delivery point in a
timely manner. Delegated duties from the owner were end of night closing procedures to include "end
of day" sync. I was also trusted to make bank deposit drops delegated by the owner.

Skills
• Profit & loss
• Communication skills
• Computer skills
• Upselling
• Retail sales
• Procurement

• Food Handling
• Serving
• Store management
• Mentoring
• Restaurant experience
• Team management
• Cash register
• POS
• Supervising experience
• Sales
• Negotiation
• Bartending
• Quality assurance
• Food service
• Restaurant Management
• English
• Mechanical knowledge
• Cash handling
• Basic math
• Hospitality
• Customer service
• Marketing
• Leadership



 

Criminal Justice (North Arkansas College)
North Arkansas College-Harrison, AR
April 2007 to June 2008
General Studies (Graduated)
Berryville High School-Berryville, AR
August 1987 to June 1999

Certifications and Licenses
Driver's License
Food Safety Manager Certification
April 2024 to April 2029
360 Food Protection Manager Certificate
September 2022 to September 2027
First Aid Certification
March 2025 to March 2027