Mineva Misiaita

Versatile professional with experience in hospitality, childcare, and education. Skilled in guest services, front desk operations, and creating exceptional customer experiences. Experienced in childcare as an au pair, providing a nurturing and supportive environment for children. Passionate about education and student support, assisting diverse learners as a special education paraeducator. Adaptable, detail-oriented, and committed to making a positive impact in every role.

Guest Services Supervisor — Snoqualmie Casino & Hotel (2025–Present)

- Lead guest services operations, staffing, and service quality.

- Coach team to improve performance and guest satisfaction.

- Enhance training programs and SOP processes.

Guest Service Supervisor — Cedarbrook Lodge (2024–2025)

- Oversaw front-of-house operations and team performance.

- Delivered training to improve consistency and communication.

- Coordinated departments to ensure smooth guest experience.

HOSPITALITY & CUSTOMER SERVICE EXPERIENCE

Front Desk Agent — Columbia Hospitality (2024–2025)

- Managed check-ins, reservations, and billing.

- Resolved guest concerns and coordinated amenities.

Au Pair — Germany (2023–2024)

- Supported child development and structured routines.

Customer Service Representative — Fusion Festivals (2022–2023)

- Handled inquiries, built rapport, and maintained records.

Retail Sales Associate — The Loft (2021–2022)

- Delivered service, handled POS, and supported merchandising.

I hold a high school diploma from Auburn Riverside High School in Auburn, Washington. I am currently enrolled in real estate school through the Rockwell Institute, continuing to build my knowledge and professional skill set.