Miguel González

Bilingual (English & Spanish) leader skilled in operations, sales, and project management. 

Operations, sales, and management expert.

Applied Industrial Technologies                                                                                          
South Windsor, CT

Operations Manager (Service Center Manager) 

November 2023 – Present

• Oversee and manage internal service center operations, ensuring optimal workflow and customer satisfaction.
• Lead recruitment, training, and development of service center personnel to build high-performing teams.
• Foster leadership competencies to meet both individual and team goals, enhancing overall productivity.
• Monitor key performance metrics such as order accuracy, time to fill, and customer service levels.
• Lead the recruitment, training, and professional development of service center personnel.
• Drive product promotions and inside sales initiatives to support revenue generation and growth.
• Manage inventory, financial performance, and maintain cost control in line with company goals.
• Collaborate with account managers to support customer acquisition, retention, and relationship management.

Applied Industrial Technologies                                                                                          
South Windsor, CT

Account Manager                                                                       

July 2022 – November 2023

• Developed and maintained strong client relationships, ensuring satisfaction and business growth. 
• Oversaw daily account management, addressing client needs and resolving issues promptly.
• Worked cross-functionally with marketing, product, and customer support teams to meet client requirements.
• Monitored market trends and emerging technologies to provide innovative solutions to clients.
• Delivered exceptional customer service, ensuring high client retention and loyalty.

Bombardier                                                                                                                                          
Windsor Locks, CT

Buyer / Planner - Intern                                                                                                                               

January 2022 – May 2022                                                                                                                 

• Assisted in procuring goods and services, including aircraft parts and maintenance equipment.
• Conducted market research, supplier evaluations, and analyzed industry trends for procurement strategies.
• Negotiated pricing, payment terms, and delivery schedules to meet company requirements.
• Identified and implemented continuous improvement opportunities in the procurement process.

USA Vein Clinics                                                                                                                                         
Northbrook, IL

Patient Scheduling Coordinator - Remote                                                                  

January 2021 – December 2021                                                                                                        

• Scheduled patient appointments efficiently while maintaining HIPAA compliance.
• Ensured clear communication with patients for appointment reminders and information.
• Coordinated with insurance providers for accurate billing and verification of coverage.

Conduent                                                                                                                                                     
Guaynabo, PR

Customer Service Representative                                                                                

March 2019 – December 2020                                                                                                        

• Provided customer support through multiple channels, ensuring resolution of issues and inquiries.
• Managed customer accounts, addressing billing and payment inquiries.
• Delivered exceptional service with empathy and professionalism, enhancing customer satisfaction.

LEADERSHIP EXPERIENCE

Applied Industrial Technologies (AIT)                                                               
Cleveland, OH / South Windsor, CT

Career Opportunity and Management Employment Training (COMET)  

July 2022 – July 2023

• Completed an exclusive one-year training program focused on sales, management skills, and industrial component distribution.
• Gained in-depth product knowledge in industrial motion, fluid power, and automation technologies.
• Developed leadership and communication skills while being mentored by experienced managers.
• Fostered team collaboration, driving engagement and excellence in a dynamic industrial marketplace.

Federal Aviation Administration (FAA)                                                                                                  
Bayamón, PR

Student Researcher                           

March 2018 – October 2021                                                                                                           

• Conducted research on training content for the FAA’s Air Traffic Control academy.
• Contributed to the implementation of adaptive learning practices and improvements to employee training.

Represented the team at the FAA’s annual Center of Excellence for Technical Training and Human Performance (COE HTTP) event.

Inter-American University of Puerto Rico - Bayamón Campus

Bachelor of Science – BS, Business Administration – Minor in Human Resources & Aviation Sciences Management 

• Aviation Student Association (ASA), Certificate of Appreciation on behalf of the FAA