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Holliston
Michelle Maddox

Michelle Maddox

The Person Behind the Work

Home Services / Social Care

Holliston, Town of Holliston, Middlesex

Social

Services offered

I am a compassionate professional dedicated to advocating for human rights and supporting vulnerable populations. In my role as a Case Manager, I have worked to promote the inclusion of individuals with developmental disabilities by providing guidance, crisis intervention, and access to essential community resources. My background also includes medical assisting, office management, and personal support roles, where I have consistently demonstrated integrity, attention to detail, and compliance with HIPAA standards.

In addition to my advocacy and healthcare experience, I also work as a freelancer with a wide range of digital skills. I specialize in proofreading, data entry, OCR (photo-to-text and text-to-text transcription), and completing micro-tasks across online platforms. Accuracy, organization, and reliability are my top priorities, and I bring the same level of professionalism to freelance projects as I do to case management and administrative work.

I am known for my empathy, adaptability, and strong work ethic, and I thrive in roles that combine advocacy, administrative expertise, and digital support. My goal is always to empower others while delivering high-quality results.

Medical assistant
Office manager
Freelancer
Proofreader
Case manager
Data entry
Approximate rate: USD$ 15 per hour

Experience

Case Manager | Advocates, Inc. (2021–2025)
Advocated for individuals with developmental disabilities, promoting inclusion, coordinating services, ensuring compliance, and providing crisis intervention, counseling, and workplace readiness education.

Independent Contractor/Delivery Partner | Amazon Flex (2018–2022)
Delivered packages across assigned routes while maintaining excellent customer service.

Office Manager | RGT & Associates (2015–2019)
Coordinated construction projects, managed bids and proposals, inspected properties, and handled all clerical and administrative tasks.

Personal Assistant | First Things First Builders & Property Preservation (2011–2018)
Supported owner with project coordination, scheduling, bids, and client communications; managed administrative and clerical duties.

Medical Assistant Intern | Bartlett Pond Family Medicine (2011)
Completed practicum performing vitals, vaccinations, lab work, EMR management, scheduling, and patient support.

 

Additional Experience

Freelance professional specializing in proofreading, data entry, OCR transcription, and micro-tasking on digital platforms.

Education

Education & Certifications

Medical Assistant Certificate – Salter College (2011)

Certificate of Proficiency in Culinary Arts – Assabet Valley Regional Vocational High School (1998)

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