Michelle Castro

Human Resources Professional with almost 20 years of progressive HR experience. Hands-On team leader with proven project and management skills. Successful communicator and self-starter providing a strategic partnership to company management and staff; committed to confidentiality. SuncoastHR (Local SHRM chapter) Member with valid Florida Notary Public commission and SPHR certification.

AQUACAL AUTOPILOT/TEAM HORNER, St. Petersburg, FL   August 2023 - Present

(Manufacturing Company for Pool/Spa Products)

Human Resources Manager

• Member of Site Leadership Team, providing professional level HR support for Management and over 200 employees at all levels, in areas such as Employee Relations, Progressive Discipline, Leader Coaching, Benefits, Leave and Worker’s Compensation administration.
• Building strategic business partner relationships, lead organizational change initiatives and facilitate salary administration to ensure competitiveness, compliance and equity. Oversee the development and implementation of staffing processes, directly supervise AquaCal AutoPilot HR staff.
• Ensure legal compliance by developing policies and practices that are compatible with company culture. Immediately address out of compliance issues to prevent or minimize future legal matters. Ensure employees follow all policies and procedures.
• Conduct investigations, including documentation gathering, when labor issues arise. Counsel Managers and Supervisors on how to handle difficult situations with team members, ensuring issues are dealt with legally and fairly.

JABIL DEFENSE & AEROSPACE SERVICES, St. Petersburg, FL July 2021 – August 2023

(Global Contract Manufacturing Company)

Human Resources Generalist

• Responsible for communication and interpretation of HR policies and procedures. Coached/consulted with managers and employees on issues including performance, terminations, sexual harassment, discrimination, etc. Coordinated all employee activities/programs and employee engagement initiatives. Interpreted and complied with all state and federal laws.
• Monitored and approved applicable salary changes, ensuring they were within guidelines. Conducted preliminary job analyses and created job descriptions of non-benchmark positions through a job evaluation process.
• Communicated and interpreted all benefits changes and policies. Educated associates about their benefits and coordinated open enrollment activities. Researched and resolved associates’ benefits problems and questions.
• Assisted management in conducting needs analysis. Tracked open positions and sourced candidates from both internal and external resources. Screened and interviewed candidates for open positions, handled all aspects of onboarding, including new hire orientation and handled offboarding items.
• Leader in performance management and reviews, salary planning, supervisor/manager review training, employee career development and mentorship, succession planning.

MCKINSEY & COMPANY, St. Petersburg, FL                       February 2020 – July 2021

(Global Consulting Firm)

Sr. Human Resources Administrator

• Support the smooth entry and exit of employees, including administering background checks, coordinating new hire orientation, processing relevant paperwork, sharing HR/benefits information with new Firm members, and administering new hire processes.
• Administer HR-related processes and programs, including benefits open enrollment, payroll, mobility, loan programs, housing allocations, as well as relevant local programs.
• Conduct personnel analysis and reporting, using Firm databases (e.g., Oracle ePeople, Service Now) and create and maintain personnel files, including processing, distributing and filing all new hire paperwork.
• Communicate office-specific and Firm-wide policies and procedures, lead and contribute to projects.

CONNECTYOURCARE, St. Petersburg, FL                            May 2018 – October 2019

(Benefits Administration Call Center)

Sr. Human Resources Generalist

• Member of Call Center Site Leadership Team, providing professional level HR support for Management and over 130 employees at all levels, in areas such as Employee Relations, Progressive Discipline, Leader Coaching, Benefits, Leave and Worker’s Compensation administration.
• Recruitment for Exempt and Non-Exempt positions over two physical locations in St. Petersburg, FL and Boise, ID. Responsible for New Hire Orientation, on-boarding programs and employee retention.
• Creation, interpretation and communication of site Policies and Procedures and all state and federal laws. Continuous updating of employee handbook and other processes.
• Leader in performance management and reviews, salary planning, supervisor/manager review training, employee career development and mentorship, succession planning.

NYPRO, A JABIL COMPANY, Clinton, MA (Intercompany transfer) June 2015 – March 2018

(Plastic Injection Molding Manufacturer of Medical Devices)

Sr. Human Resources Generalist/Business Partner

• Partner with business operations to ensure an understanding of business needs and objectives. Provide support and expertise in areas such as talent acquisition and management, workforce planning, employee relations, progressive discipline, compensation, succession planning, performance management, training and development. 
• Supervise HR Clerk and provide guidance to less-experienced team members, serving as integral member of HR team that supports over 550 employees. Implement and administer Jabil Corporate and Nypro site-wide HR initiatives. Leverage Corporate resources to meet department objectives.
• Responsible for new hire on-boarding programs, leave and Worker’s Compensation administration. Expertise in Jabil Benefits and Compensation programs and practices. Creation, interpretation and communication of site Policies and Procedures.

JABIL CIRCUIT CORPORATE, St. Petersburg, FL              November 2014 – June 2015

(International Contract Manufacturer of Electronics & Healthcare Products)

Human Resources Generalist

• Responsible for communication and interpretation of HR policies and procedures. Advised managers and employees on broad spectrum of employee relations issues. Interpret and comply with all state and federal laws. Provide professional level HR support to the following Corporate functions: Engineering Technology Services, Global Quality, Supply Chain, Finance, Risk and Assurance, Social & Environmental Responsibility.
• Complete special projects, such as AAP preparation, Reasonable Accommodations program, job classification, etc. Perform New Hire Orientation for Corporate new hires.

UNIVERSITY OF SOUTH FLORIDA, Continuing Education Division, Tampa, Florida

• Certificate in Human Resources Management

HR CERTIFICATION INSTITUTE

• Senior Professional in Human Resources (PHR)

TAUNTON HIGH SCHOOL, Taunton, MA