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Michael Sigler

Michael Sigler

Client Services, QA lead, Implementation lead

Customer Service / Support

Aliso Viejo, Orange

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About Michael Sigler:

Experienced and results-driven Software Support Leader with 20+ years of expertise in production support, business analysis, and software implementation. Proven track record in managing client relationships, leading cross-functional teams, improving support operations, and ensuring SLAs are consistently met. Adept at managing incident tracking systems, coordinating UAT and QA efforts, and driving software issue resolution from root cause analysis through production deployment. Strong communicator with a detail-oriented and self-directed work ethic.

Experience

Software/Application Support Management

Incident & Problem Management (JIRA, PTC Integrity, Zendesk, Hubspot)

Client Success & Relationship Management

UAT / QA / Defect Triage

Root Cause Analysis & Process Improvement

Cross-functional Team Leadership

SLA & Performance Metrics Tracking

SDLC & Agile Methodologies

Technical Documentation & Training

Education

Started training for QA Automation and SQL

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