Michael Ramirez

May 2020 - December 2021 & November 2017 - December 2019

Self Employed • Handyman • Word of Mouth Handyman

• Assessed client needs, outlined project parameters, and determined quality standards before work began.
• Calculated expenses and drafted estimates or budgets.
• Exterior and interior painting, small and large projects.
• Deck building, repairs, staining and sealing.
• Landscaping, basic, and detailed projects.
• Build outdoor stone fire pits, stone patios, and pathways.
• Craft and build outdoor wooden benches and chairs.
• Installed cabinets, floors, drywall, doors, and windows.

February 2020 – March 2020

General Manager • Antone’s Famous Po’ Boys, Legacy Restaurants 

• Establish restaurant business plan by surveying demand, preparing financial, marketing, and sales projections, analyses, and estimates.
• Control purchases and inventory. Review and evaluate usage reports to analyze variances and take corrective actions.
• Maintain operations by preparing policies and standard operating procedures.
• Recruit, orient, train, assign, schedule, coach, counsel, and manage discipline.
• Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems.

November 2014 – October 2017

Restaurant Manager • Torchy’s Tacos

• Order and receive liquor, beer, and wine. Responsible for inventory, sales goals, schedules, hiring, training, cleanliness, and safety.
• Delivered in-depth training to bartenders in quality beverage preparation and customer-facing roles to promote building guest connections.
• Respond efficiently and accurately to guest complaints.
• Conduct staff performance reviews and provide feedback to improve productivity.
• Control operational costs and identify measures to cut waste.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Consistently obtained highest rating from the county health department.
• Ensured compliance with licensing, hygiene and health and safety legislation/guidelines.

October 2005 – September 2014

Restaurant Manager • Olive Garden, Darden Restaurants Inc.

Staffing and Training Manager

• Generate schedules for all departments of the restaurant, averaging over 100 employees.
• Ensures the tools and processes are in place to support recruitment and selection of a diverse team.

of employees for both the service team and the culinary team.

• Administer wage management strategy and complete goals to decrease employee turnover.
• Achieved highest employee retention rate in my region 4 out of 6 quarters and had the lowest.

turnover percentage for that fiscal year.

• Conduct file audits and manage new hire paperwork associated with orientation and administer conduct performance reviews for all employees.

Service Manager

• Select highly skilled, service oriented, and hospitality-focused service team members.
• Ensures that the service team builds connections with the guest, makes great food and beverage suggestions, and provides strong teamwork.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Oversaw development of employee safety, marketing, and training teams.