Michael Milhim

I'm a results-driven professional with a strong background in sales, account management, and customer success, specializing in the sports and iGaming industries. With experience working with high-profile organizations such as Caesars, Betway, Brooklyn Nets, Tampa Bay Buccaneers, and Sporting Kansas City, I've honed my skills in relationship building, retention, and upselling. My expertise in driving growth, combined with my passion for sports, allows me to connect deeply with clients and deliver tailored solutions. I'm adept at managing cross-functional teams, analyzing data for strategic insights, and excelling in dynamic environments. Always focused on providing exceptional customer service, I thrive in roles where I can leverage my communication and problem-solving abilities to build long-term partnerships and create value.

With over 10 years of experience in client relationship management, sales, and retention, you have successfully worked across various industries, including sports, iGaming, and tech. You’ve held key roles with organizations like the Brooklyn Nets, Tampa Bay Buccaneers, Sporting Kansas City, and the Tampa Bay Rays, where you excelled in driving revenue growth, managing VIP clients, and leading high-performance teams. Your expertise in developing and executing sales strategies, enhancing customer satisfaction, and building lasting partnerships has resulted in impressive retention rates and significant revenue increases. You are skilled at managing complex projects, leveraging data to inform decision-making, and fostering cross-functional collaboration to meet business goals. Your background in sales, coupled with your passion for sports, has positioned you as a trusted asset for both clients and internal teams.

I hold a Bachelor of Arts in Communication from the State University of New York at Buffalo. Additionally, you have pursued various professional development opportunities, including training in sports business, sales, and customer service, through programs such as Sports Business Solutions, Get After It Sales Training, and Premium Sports Sales Training.