Michael McNeal

Colorado Technical University 2020 graduate, and I was awarded a Bachelor's of science degree in information technology, computer sciences of network management specialization. Dedicated concentration of analytical creative thinking, utilizing methodology in technology resilience, flexibility and agility. Experience of monitoring network traffic and functions to administer changes to equipment setup or placement. Lock out or restrict further operations in considered unsafe on-premise project areas of electrical components, category cables, IoT devices and hardware. ITIL version 4 trained, with over eight years of a variety network management techniques, system maintenance of quality control, site maintenance, account maintenance with hands on exposure. Improvised security measures with abstract time differences for regional domain control and security adherence, as well as end-user technical experience.

6+ years' experience in cloud computing

Hands-on experience in AWS provisioning

Experience administering AWS and Azure Gov Cloud environments in compliance with DoD standards

Experience managing common AWS services (EC2, RDS, S3, VPC, CloudFormation etc.)

Experience with containerization technologies such as Docker and Kubernetes

Intermediately skilled in the use of most industry standard Infrastructure as Code (IAC) tools

Intermediately skilled in developing automation solutions using scripting languages to streamline recurring tasks (e.g. PowerShell, Python BASH and SHELL)

Deployed full build Windows version 10 and 11 enterprise operating systems and products through secure ITSM ServiceNow. 

Troubleshoot Microsoft Windows server 2012 to 2022 on Windows 10 and 11 operating systems.

Installed, updated, and test new and existing applications, configure remote workstations and peripherals. 

Installed third party software products and integrate them into Intel and Infosys technologies and system integration products.

Participated in deployment activities required for remote or on-premises users.

Traveled to customer sites, perform site surveys, interface with local technical personnel, and perform installation activities.

Conducted technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.

Adhered to installation instructions and guidelines and use industry best practices in order to deliver the best quality service.