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North Derby
Michael Malmstein

Michael Malmstein

Telecommunications Systems Engineer

Telecommunications

North Derby, Town of Derby, Orleans

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About Michael Malmstein:

Having worked in the telecommunications industry for over 20 years I have extensive knowledge and experience in assisting customers and fellow engineers Implement, Diagnose, and resolve issues and change requests on a large variety of Unified Communications equipment. I've also spent over a decade assisting customers with IVR and Contact Center implementation and programming.

Experience

Expertise in Avaya IPOCC Contact Center, ACO Cloud Solution, and PBX Product Line 

Proficiency in Microsoft Office 365 Administration and Security Protocols 

Technical Support for Ring Central Systems and ACO Cloud offers 

Remote Virtual Office Operation and Exceptional Customer Support 

Management of End User PCs and Networked Servers 

Network Administration including DHCP, VLAN Routing, and QoS Packet Tagging 

Proficient in Call Center and Contact Center Management 

Experience in Billing, Invoice Processing, and chargeback processing 

Proficient with Ticketing Systems including Microsoft, SAP, Siebel, Oracle, Navision, Service Now, Ivanti 

Implementation, installation, and verification knowledge on telecom systems 

Proficient in remote customer basic to advanced system training  

Onsite Technical Support 

Education

Avaya ACIS ACSS Certifications in IP office and IPOCC Contact Center solutions.

Avaya ACIS Certification in Avaya Aura R7

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