Michael Ikhiede

Listed below are a few points that details who I am:

Professional Experience: I have 11 years of experience as a ServiceNow Admin and Developer. You've worked in roles where you've been responsible for planning, architecting, implementing, and maintaining IT systems and products.

Expertise: My expertise lies in various aspects of ServiceNow, including creating Custom Applications, integrating with third-party tools using REST and SOAP, and implementing modules such as Incident Management, Change Management, Problem Management, and Service Catalogs.

Leadership Experience: I've held leadership roles such as ServiceNow Technical Lead at SYSUSA INC, where you oversaw the implementation of critical IT processes and applications. You have experience in facilitating meetings, collaborating with teams and stakeholders, and achieving project milestones efficiently.

Technical Skills: I have technical skills in the configuration of Service Operations Workspace, CSM, custom application development, Domain Separation, App Engine, and Service Portal using AngularJS, Bootstrap, HTML, and CSS.

Continuous Learning: I am committed to continuous learning and professional development. You are currently pursuing training and certification in ITIL V4, Certified Application Developer (CAD), and other emerging technologies like A.I.

Education: I hold a Bachelor of Engineering in Mechanical Engineering from Ekiti State University, Nigeria.

Interest in the Company: I express interest in the company's commitment to invest in you and believe that your technical skills, combined with your passion for continuous learning and problem-solving, make you a strong candidate for the ServiceNow Developer position.

Overall, I believe I come across as a highly experienced and motivated individual with a strong foundation in IT systems and operations, as well as a commitment to ongoing professional development.

My professional profile showcases 11 years of experience as a versatile ServiceNow Admin and Developer with a strong technical foundation. I possess expertise in planning, architecting, implementing, and maintaining IT systems and operations, including various ServiceNow modules and integrations with third-party tools. My technical skills span a wide range of technologies and methodologies, including JavaScript, AngularJS, Bootstrap, HTML, CSS, REST, SOAP, and DevOps tools like Jenkins, Docker, and GitHub.

I have a track record of success in implementing and managing a variety of ServiceNow projects, including Incident Management, Problem Management, Configuration and Asset Management, Service Catalog, Change Management, Knowledge Management, and Custom Applications. My experience includes leading technical teams, facilitating Scrum-related meetings, and ensuring adherence to best practices in development and deployment.

Furthermore, my educational background includes ongoing certifications such as ITIL V4 and Certified Application Developer, along with previous certifications in ServiceNow, Scrum Master, and Quality Assurance. I demonstrate a commitment to continuous learning and professional development, further enhancing your skills and expertise in the field.

Overall, my professional experience reflects a seasoned ServiceNow professional with a comprehensive skill set and a proven track record of delivering successful solutions and driving technological innovation within organizations.

BEng Mec Eng with CSA (20293461)