Melissa Strable

I am a legal drug dealer just kidding I do the best I can do every day to make it a good one. 

• Coordinates appointments and relays authorization information to scheduling staff of specialist or outpatient service offices as requested.
• Completes appropriate forms or requisitions needed for referrals or testing, including appropriate CPT/ICD-10 coding.
• Builds and maintains positive working relationships with all contacts.
• Acts as a liaison between UnityPoint and all referral sources.
• Notifies patient of appointment details via telephone.
• Ensure patients are informed of scheduled.  
• Utilizes exemplary customer service skills with every patient interaction.
• Obtains insurance pre-certifications and prior authorizations for Infusion of drugs.
• Coordinates pre-certs and authorization processes with scheduling staff so appointments can be made in timely manner.
• Obtains all pertinent clinic health information from provider, clinical staff and/or EMR to process authorizations, referrals, and pre-certifications.
• Verifies demographic information, including insurance, when scheduling and/or obtaining pre-certifications.
• Monitors outstanding authorization requests and initiates follow-up of outstanding authorizations in a timely manner.
• Working with specialty pharmacy to coordinate care
• Supervising prior authorization for each patient 

High school some college