Melissa Lopez Jennings

Bilingual customer service professional with over 8 years of experience in delivering exceptional support and fostering strong client relationships. Possesses proven skills in communication and problem-solving, and is adept at using tools like Power BI and Excel. Committed to exceeding customer expectations.

Retail Team Member at Target                                                                                                                             Octuber 2024 – Now / Customer Service and Sales Growth

• Serve in high-demand areas like Beauty, Style, and Fulfillment, offering tailored, bilingual support that enhances guest satisfaction and builds trust.
• Support store operations through multitasking, fast-paced decision-making, and cross-functional teamwork to ensure seamless service delivery.
• Train and inform new team members on procedures and best practices, contributing to team onboarding.

Beauty Advisor at Sephora             

 September 2024 – December 2023 / Obstetrics Trainee

• Provide exceptional customer service by managing customer transactions, restocking products, and maintaining store cleanliness, ensuring a positive shopping experience.
• Assist customers by addressing questions and recommending products, demonstrating strong problem-solving and communication skills.
• Collaborate with team members to ensure tasks are completed efficiently, creating an organized and inviting shopping environment.

Internship at Hospital María Auxiliadora                       

December 2022 - March 2023 / Organization and Management

• Provided direct patient care, including conducting medical consultations, administering medications, and supporting physicians in routine procedures.
• Assisted in over 120 labor and delivery cases, including emergency support during night shifts.
• Delivered prenatal education and postnatal follow-up to underserved populations with compassion and clinical accuracy.

Internship at Villa San Luis Health Center                                                                                         

 June 2022 - November 2022 / Outpatient & Maternal Care

• Attended and supported daily outpatient consultations, documenting patient histories and assisting in minor procedures.
• Played a key role in opening and organizing the psychoprophylaxis program, increasing prenatal attendance by 35%.
• Provided adolescent health education and follow-up care, improving patient adherence and engagement

SKILLS

Bilingual (Spanish/English), Microsoft Office Suite, SalesForce, Power BI, Search Engine Optimization (SEO), Customer Service, Copywriting, Social Media Strategy, Email Marketing, Data Analysis, Problem Resolution, Attention to Detail, Strong Verbal and Written Communication Skills.

• Email Marketing | Edutin Academy | 2024
• Digital Marketing | Edutin Academy | 2024
• Social Media Marketing | HubSpot Academy | 2024
• Bachelor's Degree in Obstetrics | Federico Villareal National University | 2018 – 2023