Melissa Hackett

Strategic Healthcare Operations Leader with over 15 years of experience streamlining processes, elevating compliance, and driving performance across multi-site clinical practices. Expert in aligning operational strategy with organizational goals to improve patient outcomes, optimize workflows, and boost financial results. Adept at leading cross-functional teams and implementing scalable solutions in dynamic environments. Now seeking to leverage deep clinical expertise in a remote or hybrid leadership role within a growth-oriented organization committed to innovation and excellence. 

Practice Administrator, Pain Management Partners, LLC (2020–2025):
Directed operations for a high-volume, multi-site startup practice serving 1,500+ patients monthly. Oversaw new office buildouts, revenue cycle management, staff development, and regulatory compliance. Expanded services into behavioral health, pharmacy, chronic care management, and toxicology testing.

Ancillary Manager, Med Arbor Diagnostics (2020):
Built operational and clinical infrastructure for new practice sites. Managed vendor relations, procurement, compliance, and service launches including urine drug testing and dispensary operations. Developed branding and marketing strategies to support growth.

Center Manager, Pain and Spine Specialists of Connecticut (2015–2020):
Led operations across multiple clinical sites, achieving AAAASF accreditation through rigorous compliance initiatives. Managed contracts, payroll, scheduling, and regulatory adherence. Acted as escalation point for complex patient and legal matters while improving care delivery systems.

Practice Administrator, Austin W. Feeney, DDS (2014–2015):
Reorganized office operations for efficiency, compliance, and patient experience. Oversaw billing, payroll, scheduling, and marketing. Standardized protocols and recruited/trained staff to strengthen practice performance.

Massage Therapy Program Graduate – Connecticut Center for Massage Therapy, Westport, CT
Completed a comprehensive program in anatomy, physiology, and therapeutic techniques, providing a strong foundation in patient care, wellness, and holistic health practices. This training complements a career in healthcare operations by fostering a deep understanding of patient needs, clinical environments, and the importance of integrative care.