Melissa Cox

An experienced business professional with exceptional integrity, positive attitude, and natural ability to execute projects. Self-starter with proven ability to engage employees, clients, and business professionals with change initiatives. Motivated by cultivating strong working relationships, internally & externally. My work approach is collaborative, consultative, disciplined and results oriented.

1. Program Manager, Identity and Access Engineering, Microsoft Axelerate, Bellevue, Washington– (April 2020– Present) Oversee project assignments and manage the technical writing team. Develop and deliver tailored training events for valued customers, partners, and field teams. Specialize in video production for the Customer Acceleration Team.
2. Process Improvement Consultant Molina Healthcare, Bothell, Washington– (July 2019– March 2020) Responsible for engaging and training employees and clients with problem solving processes. Implement process improvement procedures to improve operational efficiencies. Prepare all training materials and communication plans regarding process re-engineering.
3. Support Operations Manager– North Division CellNetix Pathology, Seattle, Washington– (April 2010– June 2019) Responsible for daily management of all staff and operations for client hospitals throughout Washington State. Oversee client support and non-technical operations within all laboratories. Develop and cultivate strong working relationships with various healthcare professionals.

Western Governors University | 2022 to date 

Bachelor of Science: Health Information Management