Melissa Aceves

Worked at Costco Whole Sale, Hooters, Harras as a Cocktail Server, Egg works (breakfast restauran) as well as Sushi, Mexican and American dinners and restaurants.

My Cocktail Service Experience:
As a cocktail server, I provided attentive and friendly service to guests in a high-energy environment, such as a bar or nightclub. My responsibilities included:

- Taking drink orders and delivering cocktails, ensuring accuracy and prompt service.
- Creating a welcoming atmosphere by engaging with customers and making drink recommendations.
- Keeping track of tabs and processing payments efficiently.
- Maintaining cleanliness in the serving area and ensuring stock levels of beverages were sufficient.
- Handling customer inquiries and resolving any issues to enhance the guest experience.

Front Desk Job Experience: (current job)
In my role as a front desk agent, I act as the first point of contact for guests at a hotel and resort. My responsibilities include:

- Welcoming guests upon arrival and efficiently managing check-in and check-out processes.
- Handling reservations, answering phone calls, and responding to guest inquiries about hotel services and local attractions.
- Resolving guest complaints with professionalism and ensuring their stay was as comfortable as possible.
- Coordinating with housekeeping and maintenance to ensure guest rooms were clean and well-maintained.
- Maintaining accurate records of guest information and processing payments.

Both roles required excellent communication skills, the ability to multitask, and a focus on providing an exceptional customer experience. If you need more details or specific accomplishments related to either position, feel free to ask!