MeKola Shelton
Customer Service / Support
Services offered
My name is pronounced Mah-Colah. I am a decisive, result-driven professional with a 20+ years' history of successful Customer Service/Front Desk Concierge.
In my previous role at Comfort Inn Suites Ponderosa, I prided myself on rapport-building strategies, strong ability to connect with guests from diverse backgrounds, provided exceptional service, and eagerness to use my bilingual skills (Although intermediate at best) to enhance customer satisfaction.
In more relevant roles, in various fitness centers, medical offices, and other endeavors, I was able to fine-tune previous skills and gain experience in managing a fast-paced front desk environment, with responsibility for opening and closing facilities. Proficiency is high in handling multi-line phone systems, scheduling appointments, handling inventory and money management, using the Microsoft Office suite, and managing mail. Effective communication and interpersonal skills enabled the provision of exceptional customer service, creating a welcoming and efficient environment for all members, guests, and staff.
Experience
Customer Service/front Desk concierge
- Cultivated strong relationships with customers, fostering loyalty and repeat business.
- Utilized clear and professional communication, both verbal and written, to provide accurate information and solutions.
- Demonstrated empathy and understanding when interacting with customers, addressing their concerns with sensitivity.
- Proactively identified and addressed customer needs, anticipating potential issues and offering tailored solutions.
Education
On-the-job Training: Gained practical experience in customer service through entry-level positions in retail, hospitality, or other customer-centric industries.
Volunteer Work: Summer-hire employment where I gained knowledge in scheduling, communication, and documentation to facilitate wholesale customer shopping at a food warehouse, ensuring smooth operations and efficient order fulfillment.
Technical Skills: familiarity with CRM systems, communication tools, and other technologies is increasingly important, as in secretarial roles.
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