MBODOU ALI YOUSSOUF

Professional Customer Service Representative with the fiveyears’ experience in addressing and resolving complexcustomer queries. Passionate aboutbuilding strong customer relationships, driving brand loyalty, and increasing customer engagement. Aiming to use my proven skills to effectively fill the managerial role in your company.

Professional Customer Service Representative with the fiveyears’ experience in addressing and resolving complexcustomer queries. Passionate aboutbuilding strong customer relationships, driving brand loyalty, and increasing customer engagement. Aiming to use my proven skills to effectively fill the managerial role in your company.

• Maitained a 90% engagement rate by answering phones and assisting 800 walk- in- customers providing outstanding customer service and satisfaction.
• Responded to 500 customeremail and phones calls, providing information on products for sale and resolving 89% of their complaints.
• Analysed and responded to over 800 customer question on a customer servicehotline, promoting trustin the customer company relationship by 70%.
• Responded to 250 emails from clients,customers, and vendors promptly, improving customer confidence by 70%.

Received an average90% customer satisfaction rating, 10% higher than the company average