Matthew Vieira

I am a versatile, people focused professional with experience spanning IT support, Human Resources, Customer Success, brand strategy, and CRM management as a Director of Customer Service. I work effectively at the intersection of technology, people, and process, translating business needs into efficient systems while delivering consistent, high quality experiences for both customers and internal teams.

I bring a structured, analytical approach to problem solving and am comfortable supporting cross functional stakeholders, managing CRM workflows, improving operational processes, and aligning brand messaging across customer touchpoints. I communicate clearly with both technical and non technical audiences and adapt quickly to new platforms and tools.

I am known for being organized, dependable, and solutions driven, with a strong attention to detail and a high level of professionalism. I value trust, confidentiality, and collaboration, and I take pride in contributing to scalable systems that support growth, retention, and long term success.