Matthew Reischman

PROFESSIONAL SUMMARY

Customer-focused professional with leadership and training experience across finance, retail, and high-volume service. Known for reliability, clear communication, and calm problem-solving. Seeking a day-shift role (sales associate, cashier, stock, customer service, medical assistant) within walking/biking distance where strong teamwork and consistent performance are valued.

CORE SKILLS

Customer Service • Team Leadership • Training/Coaching • Inventory/Stocking • Scheduling • Cash Handling/POS • Problem Solving • Microsoft Excel/Word/PowerPoint • Microsoft Teams • Communication • Reliability

PROFESSIONAL EXPERIENCE

Janus Henderson Investors — Denver, CO

Client Services Consultant (formerly Investment Consultant) | Jul 2023 – May 2025

• Provided high-volume customer support and problem resolution by phone and online
• Educated clients on products and processes; ensured accurate account servicing
• Collaborated with internal teams to improve service quality and reduce repeat issues

Janus Henderson Investors — Denver, CO

Training Lead / Field Trainer & Senior Lead | Dec 2020 – Jul 2023

• Trained and coached new hires and senior staff; reinforced standards and best practices
• Created and updated training materials; supported process and quality improvements
• Led teams using performance metrics (KPIs) and ongoing feedback

Janus Henderson Investors — Denver, CO

Senior Client Support Lead (formerly Sr. Investor Specialist, Lead) | Jul 2019 – Dec 2020

• Led a team supporting customers; coached performance and handled complex escalations
• Resolved transactions and service issues with accuracy, speed, and professionalism
• Ensured adherence to procedures and protected customer data and privacy

GNC — Retail Manager | 2015-2017

• Managed daily store operations, opening/closing procedures, and staff scheduling
• Trained team members on customer service, product knowledge, and sales basics
• Maintained inventory, merchandising, and back-stock organization

Café Rio Mexican Grill — Trainer / Team Lead | (2025-Current)

• Trained new employees; supported shift operations and teamwork during busy periods
• Maintained cleanliness, safety standards, and customer satisfaction, Team Leader

EDUCATION

University of Denver, Daniels College of Business — Denver, CO
B.S. Business Administration (Finance) | Minor: Accounting | Graduated: March 2019
Relevant Coursework: Analysis of Securities; Managerial Accounting; Multinational Finance; Valuation & Modeling