Matthew DeMarco

Detail-oriented and analytical thinker who thrives in fast-paced environments and consistently delivers high-quality work. Known for strong problem solving skills, effective time management, and clear communication. A dedicated team player who values collaboration and is excited to contribute to the success of a company.

A versatile professional with experience in customer service, sales, and technical support, having worked in fast-paced environments like Whole Foods as a bartender, Bella Vista Beverage as a head cashier, and Allstate as a licensed insurance agent. Skilled in training new hires, managing point of sale systems, handling customer concerns, and optimizing product placement to boost sales. Demonstrated ability to multitask efficiently, build rapport with clients, and provide tailored solutions. Holds certifications including CompTIA A+, Google IT Support, Campaign Manager 360, RAMP, and a PA Property and Casualty Insurance License.

I’m currently studying for the CompTIA A+ 220-1101 to build a solid foundation in IT support, including hardware, networking, mobile devices, and troubleshooting. At the same time, I’m preparing for the ISTQB Foundation Level certification to deepen my understanding of software testing principles, such as test design techniques and quality assurance in the software development lifecycle. I’m also learning Python through boot.dev, which takes a hands-on, project-based approach to help me develop practical coding skills and problem-solving experience. Together, these studies are helping me build a well-rounded skill set for a career in tech.