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mary langford

mary langford

Head of Customer Support

Customer Service / Support

Long Beach, Los Angeles

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About mary langford:

I am a customer support and contact center operations leader with a track record leading remote support teams and operations.  My specialties include launching and scaling internal and external support organizations, executing company-wide programs and product initiatives, using data to drive improvements and decision-making, and developing cross-functional relationships to champion the customer experience across the enterprise.   I am a strong people leader who believes that creating an all-around amazing culture is key. I have a “get it done” attitude and am equally strong in tactical performance and strategic planning. 

Experience

I am a customer support and contact center operations leader with a track record leading remote support teams and operations.  My specialties include launching and scaling internal and external support organizations, executing company-wide programs and product initiatives, using data to drive improvements and decision-making, and developing cross-functional relationships to champion the customer experience across the enterprise.   I am a strong people leader who believes that creating an all-around amazing culture is key. I have a “get it done” attitude and am equally strong in tactical performance and strategic planning. 

Education

MBA - Cal State Long Beach

BA - Loyola Marymount University

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