Maronda Giles

Emerging accounting professional with a strong background in customer operations, cash management, and business reporting. Brings a unique blend of financial systems knowledge (QuickBooks, Excel) and client-facing experience. Demonstrated ability to follow procedures, deliver on tight deadlines, and contribute to team success. Pursuing a BS in Accounting to further specialize in tax, financial reporting, and compliance.

Financial & Office Administration

• Balance registers, performed deposit reconciliation, and tracked business revenue.
• Processed and audited end-of-day financial reporting while maintaining strict confidentiality.
• Managed invoice collections and accurate inventory control to ensure cash flow efficiency and minimize discrepancies.
• Proficient in Microsoft Word, Outlook for business communication and documentation. 
• Intermediate in Microsoft Excel and QuickBooks for accounting tasks and financial reporting.

Customer Service & Operations Management

• Increased sales and productivity by optimizing schedules and upselling memberships.
• Managed high-volume front desk operations, including scheduling, phone etiquette, and client recordkeeping. 
• Implemented budget planning by tracking labor hours, reviewing sales and expense trends, while reducing overhead. 
• Maintained 94% guest satisfaction through professional communication, rapid resolution of service issues, and proactive follow-up.

Leadership & Business Development

• Coaching and mentoring teams of 4-15, monitoring performance metrics and ensuring compliance with operational procedures, including timekeeping and shift-based payroll accuracy. 
• Reestablish training programs to improve sales, technical skills, and team collaboration. 
• Streamlined scheduling processes, boosting efficiency and reducing operational waste.

Bachelor of Science in Accounting  | Expected, December 2025, Western Governors University

Associates of Applied Science in Accounting  | August 2022, Lone Star College

Relevant Completed Coursework: Federal Income Tax II, Intermediate Accounting I & II, Accounting Information System