MARK WASHINGTON

• Worked with the Director of IT to coordinate the design, development, build, testing, implementation, training, upgrades, support, and overall system management of all center physician applications and associated interfaces.
• Maintained the deployment, monitoring, maintenance, development, upgrade and support of all PC’s, operating systems, hardware, software, and office automation equipment.
• Provided software and hardware education support to end-users.
• Researched and resolved problems and questions regarding computer systems and software.
• Creating/Maintaining User Accounts in Active Directory/Office 365.
• Worked with the Director of IT to implement all IT policies and procedures, including those for security, disaster recovery, standards, purchasing and service provision.
• Troubleshoot issues with operating systems, applications, hardware, and networking. 
• Work with Service Desk team across multiple sites, providing a high level of quality
• I was also The Team Lead
• I also maintained Inventory of the all the IT equipment and accessories
• I used the Service Now Ticketing system to monitor and note tickets

Master Degree, University Of Phoenix, Atlanta, Georgia

2005 — 2008

Information Technology Analysis

BSc. Degree, DeVry University, Atlanta, Georgia

2002 — 2005

Computer Systems Networking & Telecommunications

Prior Military Service