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Atlanta
MARK WASHINGTON

MARK WASHINGTON

Helpdesk Desktop Support

Technology / Internet

Atlanta, Fulton

Social


About MARK WASHINGTON:

I am a family man and hard working person

Experience

  • Worked with the Director of IT to coordinate the design, development, build, testing, implementation, training, upgrades, support, and overall system management of all center physician applications and associated interfaces.
  • Maintained the deployment, monitoring, maintenance, development, upgrade and support of all PC’s, operating systems, hardware, software, and office automation equipment.
  • Provided software and hardware education support to end-users.
  • Researched and resolved problems and questions regarding computer systems and software.
  • Creating/Maintaining User Accounts in Active Directory/Office 365.
  • Worked with the Director of IT to implement all IT policies and procedures, including those for security, disaster recovery, standards, purchasing and service provision.
  • Troubleshoot issues with operating systems, applications, hardware, and networking. 
  • Work with Service Desk team across multiple sites, providing a high level of quality
  • I was also The Team Lead
  • I also maintained Inventory of the all the IT equipment and accessories
  • I used the Service Now Ticketing system to monitor and note tickets

Education

Master Degree, University Of Phoenix, Atlanta, Georgia

2005 — 2008

Information Technology Analysis

BSc. Degree, DeVry University, Atlanta, Georgia

2002 — 2005

Computer Systems Networking & Telecommunications

Prior Military Service 

1983-1992

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