Mark Handy

Salesforce and MarTech leader with 15+ years of experience managing enterprise applications across their full lifecycle, from implementation through optimization, governance, and support. Proven success leading global teams while remaining actively involved in solution design, configuration, and problem solving to improve application performance and align system capabilities with strategic business goals. Combines enterprise technology expertise with strong analytical and leadership skills to deliver secure, scalable, and high-performing business systems. Recognized for bridging technical and business domains to drive digital transformation and operational efficiency.

Delivery-focused Salesforce and Marketing Technology leader with 15+ years of experience driving large-scale CRM, commerce, and marketing platform initiatives across global enterprises. Proven record of leading complex, multi-phase delivery programs, building high-performing in-house teams, and stabilizing enterprise platforms through strong execution discipline, governance, and technical alignment.

Deep expertise in Salesforce (B2B Commerce, Sales Cloud, Lightning), MarTech ecosystems, and enterprise integrations, with a career progression from hands-on technical delivery and systems analysis to principal-level leadership and platform ownership. Known for bridging business strategy and engineering execution, translating objectives into realistic delivery plans that balance scope, capacity, risk, and quality.

Demonstrated success in transforming delivery models, improving sprint predictability, increasing velocity, and reducing operational risk through standardized processes, scalable architecture decisions, and proactive dependency management. Strong background in global program delivery, data migrations, platform modernization, and marketing operations, consistently delivering measurable improvements in adoption, efficiency, reliability, and business outcomes.

Attended Worcester Technical High School and received a High School diploma with a discipline in Graphic Arts.