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Manisha jain

Manisha jain

Director, Client Services & Accounting operations

Customer Service / Support

Leander, Williamson

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About Manisha jain:

I’m deeply passionate about serving clients—not just meeting their needs, but anticipating them before they even realize they exist. I have an obsession with listening closely, uncovering hidden challenges, and transforming them into strategic opportunities that create long-term value.

For me, client success isn’t a function—it’s a personal mission. I thrive in high-stakes situations, where understanding the unspoken, connecting the dots, and solving problems no one else has spotted can change the trajectory of a partnership. My approach blends empathy with execution, ensuring every client feels heard, valued, and confident they have a trusted partner in their corner.

At the heart of it all, I believe that when clients win, the business wins—and I make it my job to make that happen every single time.

Experience

14+ years of global leadership experience spanning the US, UK, and India, driving customer success, account management, and operational excellence across SaaS, healthcare, e-commerce, and consulting. Recognized for transforming client relationships into long-term growth engines by anticipating needs, solving hidden problems, and turning challenges into opportunities.

Proven track record in:

Scaling customer success teams across enterprise and SMB segments in high-growth environments.

Operational transformation through process optimization, automation, and data-driven decision-making.

Revenue impact via retention, upsell, and adoption strategies that consistently exceed NRR targets.

Executive client engagement with Fortune 500 and high-value accounts ($50K+ ARR), ensuring measurable ROI and strong advocacy.

I bring a client-obsessed, results-driven mindset with a passion for delivering exceptional service, fostering trust, and aligning business outcomes with customer success. My expertise lies in building high-performing teams, creating scalable frameworks, and leading organizations through sustainable growth and change.

Education

ACCA: 2617677( Global Chartered Accountants degree UK CA)

MS Project management: Harrisburg University of Science and Technology

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