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Mac Alexander

Mac Alexander

IT Technician

Technology / Internet

Olney, Township of Olney, Richland

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About Mac Alexander:

IT & Cybersecurity is my passion! I am a graduate of Vincennes University with a Bachelors of Information Technology. My passion is cybersecurity but I enjoy tech support roles as I can work directly with clients and fellow colleagues! I have a strong work ethic and critical thinking skills that set me above other applicants. My knowledge and dedication would make me a valuable employee to your company. I am currently looking for new cybersecurity or tech support opportunities to increase my knowledge and help people secure their digital presence!

 

Experience

Computer Technician, Illinois Eastern Community Colleges, Olney IL                                    Part Time, May 2023- Present

  • Provide security support via Arctic Wolf endpoint management.
  • Analyze security risks and prioritize them based security threat level.
  • Deploy and patch machines to reduce district security risk.
  • Other duties as assigned.

 

IT Help Desk Support, Vincennes University Vincennes Indiana 

Student Worker, 2021-2023

  • Provide a variety of technical assistance to students and staff
  • Troubleshooting various requests via Team Dynamix management system
  • Filing Work orders for students and staff for defective IT equipment
  • Providing technical support to faculty and staff over the phone
  • Assisted in the implementation of Duo two-factor authentication

Education

Vincennes University, Vincennes, IN

  • Bachelor of Science in Information Technology – May 2023 Suma Cum Laude
  • Associate’s Degree in IT Support and Cybersecurity – August 2021 
  • Dean’s List
  • CCI (Cyber Crime Investigators) club- 4 years
  • NCL (National Cyber League) Competition- 2 years (second place finish in qualifier)
  • IT Lead Club- 3 years

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