Luis Pichardo

Director of Human Resources, PTSD Foundation of America (Nonprofit) | Nov 2024-Present | Houston, TX

Spearheaded organizational redesign by standardizing HR policies and aligning compliance frameworks, improving operational efficiency and minimizing legal risk.

Designed and launched employee wellness and mentorship programs, boosting employee retention by 15% and enhancing service delivery to veteran populations.

Revamped talent acquisition strategy, refining employer branding and sourcing methods, leading to a 30% increase in qualified applicant pool.

Overhauled performance management processes by introducing real-time feedback loops and outcome-based evaluations, increasing productivity and morale by 90%.

Negotiated and optimized employee benefits plans, enhancing employee satisfaction while achieving significant cost savings.

Delivered trauma-informed care training, upskilling staff to better support PTSD-affected clients and improving service outcomes.

Implemented a comprehensive DEI strategy, resulting in a 15% increase in diverse hires and fostering a stronger, more inclusive culture.

Led the deployment of a new HRIS platform, decreasing administrative workload by 40% and improving decision-making through enhanced reporting capabilities.

Director of Human Resources, Clay Consulting LLC | Jul 2021-Nov 2024 | Houston, TX

Defined and executed HR strategy for multiple clients, aligning HR initiatives with business goals and ensuring scalability for future growth.

Reengineered recruitment workflows, reducing time-to-fill by 20% and increasing talent pipeline quality, resulting in a 15% improvement in hiring success rates.

Resolved complex employee relations issues by implementing mediation protocols and leadership coaching programs, decreasing formal complaints by 25%.

Designed competency-based performance frameworks that drove professional development and succession planning, leading to a 10% increase in internal promotions.

Introduced blended learning solutions to bridge skill gaps and increase operational effectiveness, improving employee productivity by 15%.

Conducted compensation benchmarking studies, enhancing competitiveness and improving employee retention by 10%.

Led compliance audits and introduced regulatory updates to maintain full adherence to evolving labor laws, ensuring 100% compliance.

Presented quarterly HR and workforce analytics to executive teams, influencing strategic organizational decisions and contributing to a 5% increase in overall profitability.

Human Resources Manager, Black Rifle Coffee Company | Oct 2019-Jul 2021 | San Antonio, TX

Managed HR operations for 2,000+ employees, leading initiatives that improved employee relations, compliance, and engagement across the organization.

Optimized talent acquisition processes, reducing hiring cycles by 22% and improving workforce quality, measured by a 15% increase in performance ratings of new hires.

Facilitated conflict resolution strategies, maintaining a stable and compliant workplace environment and reducing employee grievances by 30%.

Deployed new performance management tools, enhancing employee development and organizational alignment, resulting in a 20% increase in goal attainment.

Streamlined benefits administration processes, improving employee satisfaction scores by 25% and service delivery efficiency.

Leveraged HRIS platforms to optimize records management and workforce analytics, improving data accuracy by 30%.

Developed and facilitated training programs focused on workplace safety, compliance, and employee relations best practices, reducing workplace accidents by 40%.

Human Resources Generalist, T-Mobile | Nov 2014-Sep 2019 | Houston, TX

Ensured regulatory compliance across HR functions, specializing in worker's compensation and employment law adherence, maintaining a 99% compliance rate.

Negotiated benefits packages and administered open enrollment, driving improvements in employee satisfaction, with a 20% increase in positive feedback in employee surveys.

Led veteran-focused recruitment campaigns, increasing diversity hires by 15% and capturing $50K+ in tax credits through targeted programs.

Conducted HR program evaluations, leveraging data to drive performance and retention strategies, resulting in a 10% reduction in employee turnover.

Created leadership development curricula, delivering professional growth programs to over 500 employees and improving leadership effectiveness scores by 25%.

Provided data-driven consulting to district managers, resulting in improved workforce engagement (15% increase) and retention (10% decrease in turnover).

Staff Sergeant, Aerospace Ground Equipment Supervisor, United States Air Force | Aug 2006-Sep 2014

Led, trained, and evaluated multi-disciplinary teams across multiple deployments, ensuring consistent mission success.

Developed strategic maintenance and staffing plans, achieving 100% operational readiness of critical aerospace systems.

Maintained and serviced high-value aerospace systems, ensuring mission-critical reliability and minimizing downtime.

Managed hazardous material disposal operations in full regulatory compliance, adhering to all safety and environmental standards.

Delivered operational readiness briefings to senior command leadership, providing crucial updates and recommendations. 

Eastern University - Chesterbrook, PA. MBA., Organizational Management, Healthcare Administration (GPA 3.6)

Saint Petersburg College - Saint Petersburg, FL. B.A., Management & Organizational Leadership, Human Resources (GPA 3.5)

Community College of the Air Force - Randolph AFB, TX. A.A.S., Aerospace Ground Systems Leadership and Management (GPA 3.2)