Lucy Stephen

An Experienced Business Development Executive with a proven track record of generating leads & closing deals through Relationship Building, Strategic Alliance Partnerships, while providing Client-Centric Solutions for Repeat Businesses.

Skilled in Client Relationship Management, Planning & Scheduling, Complaint Resolution,  Client Relationship Building, Strong Negotiation ability, stakeholder engagement, process improvement, team leadership, and risk management.

Tools: MS Excel, MS Word, MS PowerPoint, Google Suite, Slack, CRM

1. Business Development Executive at Biraghi Pompe 1906 Nigeria Limited - Portharcourt Rivers State Nigeria - 2020 - to date

• Increased conversion to revenue rate by 20% by using a CRM system to track leads.
• Negotiated mutually beneficial contracts with clients, resulting in a 5% profit margin increase.
• Increased repeat business by 10% through key client relationship management.
• Increased partner satisfaction by 15% through presentations on products and services.

2. Customer support specialist at Elypso Nigeria Enterprise -     Portharcourt Rivers State Nigeria -2020

• Achieved 95% customer satisfaction by resolving issues promptly, improving loyalty, and reducing churn.
• Reduced average handling time by 20%, increasing productivity and improving customer service.
• Implemented feedback analysis, resulting in 30% fewer complaints and improved satisfaction

3.Revenue Enhancement Team        lead at Enugu Electricity                Distribution Company -                  Enugu Nigeria, 2018 - 2019

• Led a team of 6+ personnel to achieve a 30% revenue increase within six months, driving company growth and surpassing goals.
• Turned consumers into customers, by using GIS technology to accurately map and enumerate customers connected to our network infrastructure.

Bachelor of Science, Industrial chemistry at Abia State University uturu - 2012 to 2016