Lucas Montero Rodriguez

An experienced professional at providing excellent customer service and leading teams in the restaurant, retail trade, and cosmetology sectors. I have proven my ability to lead teams and leverage individual and team contributions to achieve organizational goals. I've been consistently recognized for my ability to integrate active listening, patience, time management, adaptability, and clear communication into my everyday work life. I also have a proven track record of going above and beyond to achieve goals and company core values. Some of my own core values consist of being passionate about ensuring safe, enjoyable, and reliable customer experiences. Throughout my years of being in the work force, I've been heavily involved in evaluating performance, complaints, and other work-related issues to develop and implement recommendations for improvement. 

Barber/Manager 

Joes Allentown Barbershop - Allentown, NJ

 September 2020 to Present

 • Directed sanitary maintenance of shop in compliance with health regulations and required cleanliness                     • Oversight of facilities ensuring floor plan and shop cleanliness are in accordance with New Jersey State Board Regulations                                                                                                                                                                                         • Guaranteed positive customer experiences and resolved all customer complaints                                                           • Assisted in the management of day-to-day operations including opening and closing procedures, staff scheduling and customer registration                                                                                                                                                                • Resolved customer complaints and provide solutions to staff disputes                                                                                 • Ability to stand on feet for long periods of time and move quickly to accomplish many tasks                                         • Lead the Barbershop staff team in providing excellent services and maximizing salon profit                                          • Experienced in multiple customer management software systems 

Barber/Stylist 

Princeton Barbershop - Princeton, NJ 

October 2018 to September 2020

• Established a loyal customer base to ensure repeat business and referrals                                                                        • Maintained service quality by following standards of the barbershop                                                                                      • Expert at utilizing various industry equipment such as clippers, combs, hand held blow-dryers, and scissors            • Educated clients and promote other salon services                                                                                                                    • Resolved customer concerns to ensure excellent service and satisfaction 

Barber/Stylist 

Great Clips - Princeton, NJ

September 2017 to October 2018 

• Developed excellent interpersonal skills to connect with clients, building long term relationships and client loyalty   • Honed time management skills completing client services in an efficient and timely manner                                         • Maintained salon sanitation and health standards, including cleaning and disinfecting workstations                           • Assisted with inventory maintenance by ordering new products as needed                                                                         • Developed  clientele profiles to ensure customized service including products and styling preferences

Trader Joe's Crew Member 

Trader Joe's - Princeton, NJ

 February 2017 to October 2017 

• Assisted customer's while on the sales floor, and register, always focusing on developing positive customer relations                                                                                                                                                                                               • Reorganized the sales floor to meet company standards and maximize sales                                                                   • Maintained cleanliness, organization, and functionality of stocked shelves back warehouse and loading dock           • Assisted the flow of grocery store’s items, including unloading trucks, organizing products for shelving, and verifying bar codes and prices                                                                                                                                                         • Responded to customer needs, providing product information, aisle locations, back stock checks, and price verifications                                                                                                                                                                                         • Enforced workplace and food safety procedures and standards 

Wendy's Crew Member/Cashier 

Wendy's - Redondo Beach, CA 

January 2016 to November 2016

 • Assisted management with inventory control and stock ordering                                                                                         • Cross-trained and coordinated scheduling with team members to ensure seamless service                                           • Maintained excellent customer service during fast-paced rushes                                                                                          • Cleaned, sanitized and organized dining room area to maintain a comfortable and clean environment for customers                                                                                                                                                                                           • Mastered point-of-service (POS) computer system for automated order taking 

Jack in the box crew member 

Jack in the Box - Redondo Beach, CA 

• January 2015 to January 2016                                                                                                                                             • Communicated clearly and positively with coworkers and management                                                                   • Maintained high standards of customer service during high-volume, fast-paced operations                                 • Resolved complaints promptly and professionally                                                                                                           • Took initiative to find extra tasks when scheduled duties were complete                                                         

New Jersey Licensed Cosmetologist - Empire Beauty School - Bordentown, New Jersey - January 2017 to November 2017 

High School Diploma -  Redondo Union High School - Redondo Beach, CA - September 2012 to June 2016