About Luba Pruitt:
Highly skilled professional with a background in Quality Assurance, Analytics, and Project Management. My extensive experience has equipped me with a strong proficiency in a variety of tools and platforms, including JIRA, Confluence, SharePoint, Salesforce, Zendesk, Microsoft products, and Adobe Creative Suite.
Experience
- Administered and evaluated over 30-40 audits daily, and led calibration meetings, and data scrub reviews.
- Communicated with leadership, development teams, SMEs, regarding project status and newly created / updated documentation.
- Created, reviewed, and published internal and customer-facing knowledge-based articles, proposals, contacts, presentations, and training documentation.
- Created reports and appeals from users, communities, and internal tickets to identify patterns or ongoing issues.
- Utilized SQL and data visualization software (Tableau) to add to EOD/EOW reports to help notice incoming trends, ongoing issues, and root cause analysis to resolve ongoing issues.
- Mentored, trained, and coached team of 12-15 on QA topics and strategies
Skills: Jira • Software Testing • Test Cases • Quality Auditing • Quality Management • Test Planning • Software Quality Assurance • SQL • Quality Control • Data Analysis • Root Cause Analysis • Quality Assurance
Education
Bachelor's degree: Human Resources Management
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