Louise Sams

I am a seasoned real estate professional with experience in sales, leasing, marketing, business development, and property management. I am looking for a new challenge in one of these disciplines in either the Huntsville, Alabama area (my hometown where I lived for most of my life and still have numerous amazing connections) or the Tampa Bay area where I currently reside. I am a hard worker, and am eager to get back to work after a voluntary sabbatical to attend to some family matters which have been successfully resolved. I love utilizing my creativity, logic, skills, and experience to solve difficult problems. I am a people person who knows how to diplomatically bring people to closing, and I am confident that I can sell product or service that I believe in. I would be most interested in business development opportunities that pertain to real estate or related industries. 

I have won many personal and professional awards for my workplace and volunteer efforts, and I always am completely dedicated to whatever I set my mind to do. I know how to successfully manage people, property and projects and would welcome an opportunity to discuss how I can use my consultative sales and servant leader approach towards business development, customer service, and repeat clients. I take every customer's concerns seriously, and have a great track record in conflict resolution and crisis management. 
 

Senior Property Manager, February 2023 – June 2024

 Atrium Management Company, Tampa, Florida

• Responsible for the management of a portfolio of Class A & B single family & small multi-family residential units throughout Tampa Bay area, including Hillsborough, Pinellas, Pasco and Manatee Counties
• Marketed and leased properties, inspected properties, and interfaced with owners, residents and vendors regarding successful resolution of maintenance issues, turns and renovations.
• Generated reports regarding rent rolls, renewals, & delinquencies.
• Networked throughout the community to prospect for new investors and landlords via in person contacts, Realtor referrals, and resident referrals.
• Worked with administrative assistants to ensure correct preparation of leases & renewals.
• Achieved record breaking income for the two multifamily properties in my portfolio. Another property in my portfolio was awarded the Atrium Management Company’s Best Multifamily in the State of Florida for 2023, along with the Atrium Management Company Hustle Award for 2023. Increased N.O.I. by 6% and decreased expenses by 4%. Average occupancy of 96% - 100%.

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Property Manager, July 2021-January 2023

Tonti Properties, Tampa, Florida

• Managed 401-unit luxury Class A apartment community.
• Maximized assets and increased revenue; expertise in marketing, leasing, bookkeeping, cash flow management, budgeting, capital improvements, resident retention, customer service, asset inspection, make ready of units, and contract negotiation.
• Oversight of vendor and contractor projects
• Ensured accuracy and timely preparation of all reports and leases
• Processed accounts payable and collected receivables.
• Accomplished financial goals and reported on financial performance
• Managed and trained a staff of 10, including goal setting, and assessing performance.
• Maintained positive, productive relationship with residents and addressed their concerns to provide superior customer service.
• Managed 3 consecutive floods affecting 74-units & 2 separate lightning strikes in such a manner that expenses did not meet deductible, and insurance did not have to be filed.
• Increased Net Operating Income by 30% in 12 month period..
• Worked with upper-level management, C-Suite, corporate trainers, & vendors.
• Solicited marketing partnerships with local businesses and networked within community.
• OUTSTANDING CRISIS MANAGEMENT AWARD, TONTI PROPERTIES, 2022, for performance in successfully managing multiple crises in a 12 month period.

President of Commercial Real Estate/Realtor, April 1998- July 2021

                                                           Legend Realty (5 years) & Averbuch Realty (17 years, 11 months), Huntsville, Alabama

• Prospected for clients via advertising, mail, email, social media, referrals, & networking functions.
• Qualified customers as to their price range, wants, needs, & desires, & showed properties.
• Suggested repairs, staged, photographed, & ordered virtual tours for properties listed.
• Prepared offers for sale or lease of residential & commercial properties, negotiated deals, sold & leased houses, commercial buildings, & land.
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• Coordinated all aspects of  transactions, from contract to closing/occupancy, & interfaced with attorneys, lenders, inspectors, appraisers, surveyors, tax officials, contractors, & repair vendors.
• Followed up after closings to ensure client satisfaction, & solicited repeat business.
• Promoted to Vice-President of Commercial Real Estate at Averbuch Realty, & responsible for the start-up of the Commercial Division at Legend Realty (President of the Commercial Division.) 
• NAMED ONE OF THE TOP 20 REAL ESTATE AGENTS ON SOCIAL MEDIA IN HUNTSVILLE, ALABAMA, 2018 (Property Spark.)
• TOP RESIDENTIAL PRODUCER in company with 70 agents – February 2016.

Marketing Director, 1997-April 1998

                                           The Ledges of Huntsville Mountain, Huntsville, Alabama

• Worked with developers on the pre-development marketing team of an exclusive country club residential development to sell lots & memberships prior to groundbreaking.
• Updated Founding Advisory Board of Governors & investors on a regular basis via in person presentations, phone calls, & written correspondence.
• Organized upscale event attended by 850 people to premier the event.
• In one year, sold $3.975M of memberships valued at $5K-$20K, which existed only on paper – cited in the CRITTENDEN REPORT NATIONAL NEWSLETTER

Property Manager/ Leasing Agent, October 1986- December 1990

                                           Ford Realty Co., Huntsville, Alabama

• Managed all aspects of multiple local commercial office buildings, including showing suites, leasing, screening tenants, collecting rents, effecting repairs, & renovating office suites. Also managed a shared office suite.
• Maintained all facets of the properties, including interior, exterior, & common areas.
• Hired & supervised all maintenance & office staff, contractors, & vendors.
• Negotiated build to suit, land, & other sales outside of company holdings when needed.
• SUSTAINED 98% TO 100% OCCUPANCY AT ALL properties in a soft market during a major recession.

 UAB - Dental Hygiene 

Lee High School - General Diploma

Relevant Courses   Florida real estate sales associate course; Graduate of Realtor Institute & Accredited Buyer’s Representative; Alabama Real Estate Pre-License; Over 25 years of Continuing Education classes including courses on ethics, Fair Housing, sales, marketing, real estate law, etc.; Various sales & marketing  courses by nationally renowned trainers (e.g., Tom Ziglar, Zig Ziglar, Tom Hopkins, & Brian Buffini); Numerous continuing education courses including Fair Housing Laws, New Construction, Contracts, Negotiating, Code of Ethics, Social Media Management, Marketing, Sales, Leadership, Property Management, Grace Hill Multi-Family, Leasing, Risk Management, Advertising, Prospecting, Emotional Support Animals, & Customer Service