Lorenzo Hill

I am an accomplished Microsoft Administrator with a strong background in IT systems management, SLA oversight, and process improvement. With over a decade of experience spanning telecommunications, automation, and recruitment operations, I have developed expertise in managing enterprise-level IT infrastructures, optimizing workflows, and ensuring compliance with industry standards.

My career has been defined by my ability to streamline operations, enhance system efficiency, and drive strategic initiatives. I have successfully led teams through change management, risk mitigation, and IT service optimization, leveraging my deep understanding of Microsoft Office Suite (Excel, PowerPoint, VBA), ITIL frameworks, and Federal Acquisition Regulations (FAR).

Beyond technical expertise, I excel in stakeholder engagement, cross-functional collaboration, and performance management, ensuring that both business and mission-critical IT systems operate seamlessly. Whether leading enterprise-wide SLA strategies, process automation, or talent acquisition technology enhancements, I thrive in high-impact roles that require precision, adaptability, and innovation.

I am passionate about leveraging technology to create scalable, efficient solutions that drive business success and enhance user experience.

I am a results-driven Microsoft Administrator and operations leader with over a decade of experience in IT systems management, service-level agreements (SLA) oversight, and process optimization across industries such as telecommunications, automation, and talent acquisition. My expertise lies in managing enterprise-level IT infrastructures, streamlining business operations, and driving process improvements through Microsoft Office Suite (Excel, PowerPoint, VBA), ITIL frameworks, and compliance with Federal Acquisition Regulations (FAR).

Throughout my career, I have successfully led cross-functional teams, optimized IT service performance, and developed policies and procedures to enhance operational efficiency. I have experience in project management, risk mitigation, technical documentation, and system compliance, ensuring that both business and mission-critical operations run seamlessly.

With a strong foundation in change management and stakeholder engagement, I excel at leading large-scale initiatives, enhancing IT service capabilities, and driving organizational success through technology and strategic leadership.

A.S Biology with emphasis in technology