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Lithonia
Lita Ferrigon

Lita Ferrigon

Certified Addiction Recovery Empowerment Specialis

Administrative

Lithonia, DeKalb

Social

About Lita Ferrigon:

I started my career as a medical assistant/phlebotomist for a number of years, specializing in ear lavages, venipunctures, Chain of command drug testing, data entry and customer service. I worked at various call centers, Jackson Hewitt; front office duties including, printing and check disbursement scheduling appointments answering multi-function phone lines and customer conflicts. Georgia dept. of Family and Child services is where I enrolled and maintained files for members receiving food stamp and Georgia Medicaid. I used all my lived experiences and became a CARES. In the past few years, I have assisted peers with Medication Assisted Treatment (MAT), performing scheduled and random drug screening as well as supporting members transitioning in various stages of their new lives.

Experience

Work It Health-CARES/Certified Addiction Recovery Empowerment Specialist                              Atlanta, GA. 

Virtual Medication Assistance Treatment Peer Support                                                                    2021- present Virtual drug testing                   

Provide community support throughout the USA.

 

Atlanta Harm Reduction Coalition    CARES/Certified Peer Specialist                                             Atlanta, GA. Developed and maintain MAT program.                                                                                                 2020-2021

Facilitate MAT and HIV groups.

Assisting clients with HIV, OUD, MH with wellness

Community outreach coordinator 

 

Georgia Dept of Human Service-Medicaid/Call Center                                                                      Cobb, GA.

Automatic calls                                                                                                                                            2015-2020   Transferring calls to appropriate locations 

Process applications, renewals and changes 

 

Jackson Hewitt - Call Center                                                                                                         Norcross, GA.

Answering incoming calls                                                                                  2011, 2012, 2013, 2014, 2015

Appointment scheduling

Transferring calls to appropriate staff

Customer conflict resolution

Education

2008 Gwinnett Technical College- pre-requisite for Surgical Tech

2010 Iverson Business School-Surgical Technician 

2020 Atlanta Career Institute-Phlebotomy Technician

2021 CARES Certified Peer Specialist- MH

2021 Forensics Peer Specialist

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