Lita Ferrigon

I started my career as a medical assistant/phlebotomist for a number of years, specializing in ear lavages, venipunctures, Chain of command drug testing, data entry and customer service. I worked at various call centers, Jackson Hewitt; front office duties including, printing and check disbursement scheduling appointments answering multi-function phone lines and customer conflicts. Georgia dept. of Family and Child services is where I enrolled and maintained files for members receiving food stamp and Georgia Medicaid. I used all my lived experiences and became a CARES. In the past few years, I have assisted peers with Medication Assisted Treatment (MAT), performing scheduled and random drug screening as well as supporting members transitioning in various stages of their new lives.

Work It Health-CARES/Certified Addiction Recovery Empowerment Specialist                              Atlanta, GA. 

Virtual Medication Assistance Treatment Peer Support                                                                    2021- present Virtual drug testing                   

Provide community support throughout the USA.

Atlanta Harm Reduction Coalition    CARES/Certified Peer Specialist                                             Atlanta, GA. Developed and maintain MAT program.                                                                                                 2020-2021

Facilitate MAT and HIV groups.

Assisting clients with HIV, OUD, MH with wellness

Community outreach coordinator 

Georgia Dept of Human Service-Medicaid/Call Center                                                                      Cobb, GA.

Automatic calls                                                                                                                                            2015-2020   Transferring calls to appropriate locations 

Process applications, renewals and changes 

Jackson Hewitt - Call Center                                                                                                         Norcross, GA.

Answering incoming calls                                                                                  2011, 2012, 2013, 2014, 2015

Appointment scheduling

Transferring calls to appropriate staff

Customer conflict resolution

2008 Gwinnett Technical College- pre-requisite for Surgical Tech

2010 Iverson Business School-Surgical Technician 

2020 Atlanta Career Institute-Phlebotomy Technician

2021 CARES Certified Peer Specialist- MH

2021 Forensics Peer Specialist