Lawrence Hankinson

Maintenance and troubleshooting of multi-media presentation systems (CleverTouch, and audio) for classroom use.
· Continuing maintenance and upgrade of client side computer equipment (500+ desktop units at 5 field locations), continued maintenance and troubleshooting of approximately 100+ network LaserJet Printers (HP and Konica/Minolta at various field locations) as well as other miscellaneous equipment including security cameras and building access systems (electronic door locks).
· Troubleshooting of a variety of network issues, deployment of Windows 11 and replacement of aging client equipment.
· Responsible for maintenance and troubleshooting of 9000+ Chromebook laptops based in mobile charging cart systems including wireless printing and connectivity for these systems.
· Responsible for support of Microsoft Office 365 Enterprise, as well as educational software issues, including but not limited to Student Information Systems connectivity and insured function, licensing, and proper secure installation.
· Maintenance, troubleshooting, and operation of network switch hardware including VLAN and port security.
· Personally responsible for all hardware and software in 5 buildings including maintenance, cleaning, proactive UPS hardware monitoring serving more than 500+ systems, as well as replacement of faulty equipment and desktop/server/network systems and upgrades to minimize downtime.
· Set up and installation of 300+ replacement cloud-based IP Telephones in classrooms throughout district to remain compliant with safety and disaster response standards.

COMPUNET SYSTEMS                                                                                                North Ridgeville OH

IT Support Technician – Remote                                                                                         July 2019 - Present

• Oversee evening and weekend multiple Client server (bare metal and VM) and workstation patching and updates for Windows operating systems, Office suites, and 3rd party software. Also includes reporting issues with backups and storage if not addressable at that time.  Backup testing and availability, as well as power management and testing.
• Work Helpdesk as needed.  Includes account maintenance, remote workstation assistance, set up and integration of new equipment to Client sites.

ELYRIA CITY SCHOOLS                                                                                                              Elyria, OH

Information Technology Systems Specialist                                                               May 2005 – February 2026 

• Maintenance and troubleshooting of multi-media presentation systems (CleverTouch, and audio) for classroom use.
• Continuing maintenance and upgrade of client side computer equipment (500+ desktop units at 5 field locations), continued maintenance and troubleshooting of approximately 100+ network LaserJet Printers (HP and Konica/Minolta at various field locations) as well as other miscellaneous equipment including security cameras and building access systems (electronic door locks).
• Troubleshooting of a variety of network issues, deployment of Windows 11 and replacement of aging client equipment.
• Responsible for maintenance and troubleshooting of 9000+ Chromebook laptops based in mobile charging cart systems including wireless printing and connectivity for these systems.
• Responsible for support of Microsoft Office 365 Enterprise, as well as educational software issues, including but not limited to Student Information Systems connectivity and insured function, licensing, and proper secure installation.
• Maintenance, troubleshooting, and operation of network switch hardware including VLAN and port security.
• Personally responsible for all hardware and software in 5 buildings including maintenance, cleaning, proactive UPS hardware monitoring serving more than 500+ systems, as well as replacement of faulty equipment and desktop/server/network systems and upgrades to minimize downtime.
• Set up and installation of 300+ replacement cloud-based IP Telephones in classrooms throughout district to remain compliant with safety and disaster response standards.

EDUCATIONAL SERVICE CENTER OF LORAIN COUNTY                                                           Elyria, OH

Consultant to Elyria City Schools IT Services                                                           November 2000 – May 2005

UNIVERSITY OF TOLEDO                                                                                                         Toledo, OH

Bachelor of Science in Computer Science & Engineering Technology, May 2008

• GPA 3.5

LORAIN COUNTY COMMUNITY COLLEGE                                                                                 Elyria, OH

Associate of Science Degree in Engineering, May 2005

Associate of Applied Science Degree in Engineering, May 2005

• GPA 3.4