laurie union

Knowledge Management ITIL V3 Master expert certified in KCS and Hybrid Knowledge strategies with experience in process architecture and program management in multiple and diverse industries. Adept at building knowledge strategies to position organizations for growth and success utilizing solid analytical and problem-solving skills to drive innovation while and enhance efficiency and effectiveness.

Qualifications Summary

• Created strategic roadmap with Einstein bot strategy with focus on workflow improvement in Salesforce in support of B2B model for over 7k large banks and commercial enterprises at GENESYS.
• Helmed successful launch of Knowledge Management Office at TriNet in collaboration with stakeholders across organization driving effectual and efficient of knowledge management decisions for People, Processes and Technology companywide.
• Saved $300k annually by automating internal processes for back-office vendors during time as Senior Consultant with DXC Technology / Hewlett Packard.

Masters in business through the executive MBA PROGRAM at Stanford Business School