Lauren Jennings

Results-oriented professional with 10+ years of experience in a multitude of areas including - general management, team leader, vast knowledge of customer service, Microsoft application use, staff training/development, project management, investigation skills, and building cross-functional business relationships, administration, purchase orders, swag disbursement, scheduling, travel coordination. I aim to leverage my skills to secure a career opportunity that fully utilizes my skills, while significantly contributing to the company's success.

Previously, I was a Claims Business Analyst at United Healthcare, where I focused on Medicare and Arizona Transplant claims, appeals, and audit processes. I supported high-impact projects like the Million Dollar Club review and SEAL/CEAP audits, and contributed to system testing for MACESS, ICUE, and Facets. I also created training plans, manuals, and LetGens to improve submission workflows, and leveraged automation to streamline data entry and boost quality.

Before that, I worked as an Administrative Office Manager at Childcare Resource and Referral, managing daily operations, coordinating executive schedules, and leading staff training and development. I implemented office procedures that improved workflow and efficiency, and supported financial reporting and budget management.

I also served as a General Manager at Pizza Hut - I oversaw the full remodel of four locations, developed strategic sales plans, handled recruitment and onboarding, and ran engagement and incentive programs. I helped boost profitability through targeted hiring, training, and branding initiatives.

My background includes strong experience in project coordination, staff leadership, data analysis, and process improvement. I'm skilled in Microsoft Office, automation tools, training development, and customer service, with a passion for creating inclusive and effective work environments.

Certificate in Event Planning & Business Administration
University of Phoenix – Online Campus | Expected December 2024
A comprehensive program focused on strategic event planning, business operations, and vendor management. Emphasizes real-world application, leadership in logistics, budgeting, and the coordination of high-impact events in both corporate and community settings.

High School Diploma
Moline Senior High School – Moline, IL | Graduated January 2007