Laura Azzarello

I am an experienced administrative professional with a BA from Berklee College of Music. I am skilled in database management, customer service, and workflow management. I have proven ability to work independently and collaboratively, with expert proficiency in MS Office and process optimization.

Clark, Mascaro, Aziz – Atlanta, GA | October 2012 – March 2025

Medical Administrative Assistant

• Assisted hospitals with expert-level proficiency in MS Office (Excel, Word, Access) and spreadsheet maintenance, customer service, and data management.
• Streamlined clerical processes to increase accuracy and efficiency.
• Adapted quickly to remote work during COVID-19, maintaining high levels of accuracy and efficiency.
• Routed phone calls from law firms, insurance companies, and patients using a multi-line phone system.

Freelance Administrative Consultant – Atlanta, GA | March 2012 – October 2012

• Provided expert MS Office support, spreadsheet maintenance, customer service, and data management for clients in healthcare, logistics, and financial industries.
• Developed and implemented detail-oriented clerical processes to ensure accuracy and efficiency.

North Carolina State Bar – Raleigh, NC | January 2012 – March 2012

Contract Administrative Consultant

• Managed and maintained a comprehensive database of member applications and certifications with attention to accuracy and privacy.
• Organized and responded to high-volume mail with appropriate messaging.
• Reorganized sensitive documents to improve reporting efficiency.

New York City Office of Pupil Transportation – New York, NY | June 2011 – December 2011

Routing Specialist

• Developed and implemented custom processes to coordinate a major urban network of school bus vendors.
• Coordinated transport for special needs students, tailoring routes to improve their transit experience.
• Monitored routes, created transit stops, and ensured accuracy in reporting from multiple databases.
• Resolved transit conflicts as the primary point of contact for internal employees, bus companies, vendors, and users.

New York City Office of Court Administration – New York, NY | September 2009 – May 2011

Budget Specialist

• Processed and approved employee vouchers for billing and payroll.
• Directed communications to appropriate departments within the New York Court System.
• Managed office calendar and events.
• Assisted the director with written communications and reporting.
• Maintained financial records and billing databases with accuracy and timeliness.

MidCumberland Transit – Nashville, TN | May 2007 – August 2009

Transportation Administrator

• Coordinated non-emergency medical transport according to department standards.
• Provided customer support and responded promptly to feedback.
• Reviewed and authorized trip invoices for payment.
• Aligned transport schedules with client needs and service availability.

Bright Horizons Family Solutions – Nashville, TN | December 2005 – December 2006

Toddler Teacher

• Designed and led curriculum for preschool-aged children.
• Documented each child’s daily progress.
• Resolved parent concerns and enhanced student development through goal-setting and enrichment activities.

Berklee College of Music World Scholarship Recipient