Kristinn Massay

I am an operations leader who brings people operations, executive partnership, and multi entity organizational management together to create workplaces that run with clarity and purpose. I excel in building structure, improving systems, and supporting leadership teams so they can focus on strategy while I ensure the day to day operations run smoothly.

My background includes leadership across housing, real estate, corporate services, and nonprofit environments where I oversaw hiring, onboarding, compliance, budgeting, office operations, and cross functional coordination. I support organizations through every stage of growth by creating strong processes, improving communication, and developing people programs that strengthen culture and engagement.

I am at my best when solving complex operational challenges, organizing information into clear plans, creating efficiencies, and bringing teams together with strong communication and support. I care deeply about creating environments where people can do their best work and feel connected to the mission.

I am currently seeking Director of Operations opportunities where I can build systems, support people, and drive organizational excellence.

I am an operations leader with a strong background in executive support, organizational systems, and cross-functional project management. I’m known for stepping into fast-moving environments, identifying what needs structure, and building the processes, workflows, and communication channels that keep leadership aligned and the organization running smoothly.

Most recently, I served as Director of Operations for SH130 Municipal Management District, where I partnered closely with the CEO and COO, managed board activities, oversaw compliance and vendor relationships, and led key operational initiatives. I implemented a new accounting system that increased efficiency by 95%, redesigned workflows that reduced friction by 70%, and renegotiated or eliminated contracts that saved $30K–$40K per month. I also built and managed onboarding programs, developed board reports and agendas, coordinated rental-assistance program data, and supported multi-entity operations.

Before that, I worked as Office Administrator at OroSolutions, where I handled vendor negotiations, administrative workflows, onboarding, document management, and team support. I partnered closely with engineering and accounting teams and helped implement systems that improved organization and reduced operational cost.

Earlier in my career, I was Property Manager for West Campus Lofts, Field Operations Manager with HMS Worldwide, and Executive Assistant with KH Investment Group. Across these roles, I managed scheduling, travel, resident/customer communication, contracts, event coordination, and high-volume operational logistics. Each position strengthened my abilities in task execution, follow-through, and maintaining calm under pressure.

I thrive in roles where I can support leadership directly, bring order to complexity, and turn strategy into actionable systems that drive progress. I enjoy improving processes, finding efficiencies, and creating structure that empowers leaders and teams to perform at their best.

Bachelor of Business Management – University of Texas of the Permian Basin
Focused on organizational leadership, business operations, and strategic planning.

Associate of Applied Science in Hospitality Management – Austin Community College
Developed foundational skills in customer relations, service management, and operations coordination.

Notary Public – State of Texas (Active)