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kristina mcdermott

kristina mcdermott

Vice President - Operations

Upper Management / Consulting

Cornelius, Mecklenburg

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About kristina mcdermott:

With years of experience in optimizing business operations, I specialize in driving performance improvement, delivering superior service, and scaling operations in high-impact global environments. I am a proven leader, overseeing multi-million-dollar budgets, leading large teams, and executing enterprise-wide process improvements that consistently deliver results.

Strategic Leadership & Data-Driven Decision Making:
I leverage data to make decisions that improve efficiency, profitability, and customer satisfaction. By aligning operational strategies with organizational goals, I’ve led teams to meet aggressive financial targets and exceed performance benchmarks.

Process Improvement & Risk Mitigation:
My approach is rooted in continuous innovation—whether streamlining vendor management, mitigating risks, or optimizing workflows. I pride myself on creating a culture of excellence, where teams are empowered to execute with rigor and deliver transformative outcomes.

What I Do Best:
 Lead cross-functional teams to execute high-impact initiatives
 Drive enterprise-wide process improvements
 Implement data-driven strategies for increased profitability
 Deliver measurable results while ensuring compliance with industry standards
 Foster a high-performance culture focused on continuous growth

If you’re looking for a results-oriented leader with a proven track record of aligning operational strategies with company goals, let’s connect!

Experience

Results-driven executive with experience in IT service management, business operations, and strategic leadership within global Fortune 500 firms. Proven track record in optimizing multi-million-dollar budgets, driving operational efficiencies, and leading high-performing, cross-functional teams. Expertise in business continuity, compliance frameworks, and customer success, ensuring scalable growth and sustained profitability. Adept at translating executive leadership targets and objectives to drive innovation, streamline processes, and boost service delivery. Proven capability to deliver transformative outcomes by aligning operational strategies with organizational goals and cultivating a high-performance culture.

Education

Bachelor's Science - Business Administration. Concentrations in Information Technology & Human Resources

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