Bruce Knox

I am a data‑driven professional completing my Bachelor of Science in Data Science, where I’ve strengthened my skills in analytics, data interpretation, and transforming complex information into clear, actionable insights. With more than 15 years of customer service experience, I bring a unique blend of technical capability and people‑centered communication. I’m skilled in Excel, Python, SQL, data visualization tools, AI and troubleshooting workflows to improve efficiency and accuracy. I naturally approach challenges with a problem‑solving mindset, and I thrive in roles where I can combine analytical thinking with a commitment to delivering exceptional service and meaningful results.

Strategic Data Analyst with nearly 15 years of customer service and quality‑driven experience, complemented by 2 years of hands‑on data analytics work across Excel, SQL, Python, and modern BI tools. Currently completing a Bachelor of Science in Data Science at the University of Phoenix, graduating May 2026, bringing fresh academic training to real‑world analytical challenges. Known for transforming complex datasets into clear, actionable insights that improve processes, elevate customer experience, and support data‑driven decision‑making. Adept at data cleaning, mapping, troubleshooting, and documentation, with a proven ability to collaborate across technical and non‑technical teams to deliver accurate, reliable results.

Currently completing a Bachelor of Science in Data Science at the University of Phoenix, graduating May 2026,