Kisha Humphrey

I’m a remote administrative professional with over a decade of experience supporting teams through organization, empathy, and precision. My background spans customer service, licensing coordination, and instructional support, giving me a strong foundation in multitasking, digital tools, and clear communication. I thrive in behind-the-scenes roles where I can streamline workflows, manage schedules, and ensure nothing falls through the cracks. With advanced skills in CRM systems, spreadsheets, and data accuracy, I bring both structure and heart to every task. I’m passionate about helping others succeed—and I do it with integrity, calm, and a deep respect for collaboration.

Experienced administrative and customer support professional with over a decade of success in remote and client-facing roles. Proven ability to manage complex workflows, coordinate licensing and compliance processes, and deliver empathetic, high-quality service in fast-paced environments. Skilled in CRM systems, data entry, scheduling, and digital collaboration tools including Microsoft Office and Google Workspace. Background includes instructional support, account management, and team coordination, with a focus on clarity, organization, and emotional intelligence. Known for calm under pressure, strong multitasking, and a commitment to empowering others through efficient, thoughtful support.

Education & Certifications

• Property and Casualty Instructor Training
Completed October 2018 – January 2019
Focused on insurance fundamentals, client education, and instructional delivery.
• Licensing Coordinator Experience
Teletech, August 2014 – August 2019
Hands-on training and coordination in licensing compliance and administrative support.
• Cybersecurity Level One Certificate
Completed February 2025
Introduction to cybersecurity principles, threat awareness, and digital safety protocols.
• Google Certificate in Microsoft Systems
Completed 2024
Training in Microsoft Office tools, system navigation, and digital productivity platforms.