Kirsten Schmuck

Experienced Operations Manager with a demonstrated history of working in the education management industry. Skilled in Program Development, Program Coordination, Community Outreach, Program Planning, and Program Administration. Strong community and social services professional. Highly efficient and dedicated, assertive and enthusiastic, with extensive knowledge of process optimization and an unsurpassed work ethic. Responsible for managing the daily business operations, planning, and processing development and improvement.

• Monitored employee productivity and optimized procedures to reduce costs.
• Sets course schedules in advance based on projected demand.
• Ensures class margins are sustainable; balances class schedule when necessary.
• Coordinates screening of new instructor candidates and instructor training & development.
• Primary point of contact for assigned Regions Training Sites and Enterprise Accounts
• Assists with Sales and Implementation for new enterprise clients.
• Account management.
• Maintains/repairs training equipment when needed.
• Coordinates equipment check-out and returns.
• Educates staff on company policies
• Ensures staff are kept apprised of changes to company and class/course governing body procedures.
• Responds to emergencies.
• Coordinates solutions and documents/communicates resolutions.
• Ensured projects are appropriately staffed for meeting project requirements.