Kimberly Kay Scarfe

I am a professional with a diverse skill set that is eager to always learn new skills. I am dedicated to creating the best customer service experience. I always have a great attitude and am genuine with my work and dealing with customers and co-workers. I have a combined 10 plus years in customer service including face-to-face, over the phone and written. I am always an assest to any team I have worked with, and also thrive when working on my own. 

EDGEFIELD, MCMENAMINS

CATERING / BARS AAM

05/2022 - CURRENTLY

• Always received outstanding guest feedback, which I was awarded for the most positive guest feedback in three of the four quarters in 2023, and half of 2024. 
• Trained new employees including servers, bar tenders, captains and managers inspiring them to always work with a great attitude while taking pride in their work.
• Managed safety meetings, and delegated staff to help report any work safety hazards as well as find resolutions to always continue having a safer and cleaner workplace for our staff and guests.
•  Worked closely with my head manager to help maintain balancing our cash banks, ordering all supplies needed to run our department, running reports and entering data for labor, inventory costing as well as completing inventory. 
• I ensured daily reports and paperwork were detailed and accurate.

ILANI CASINO

07/2017 - 10/2018

• Delivered the highest quality customer service while protecting the integrity of the game, as well as being wildly entertaining to ensure the best experience for our guests. Resolved guest complaints within scope of authority; otherwise referred the matter to management. Notified supervisor of all unusual events, circumstances, missing items, or alleged theft

TRANSPAK INT.

ACCOUNT COORDINATER

02/2014 - 04/2015

• Processed sales orders, managed customer inventory, created purchase orders to keep stock on requested items 
• Drove performance excellence and accountability by developing relationships with, and working closely with our partners to eliminate identified barriers 
• Supported development and executed plans and strategies to ensure achievement of market share and revenue/profitability objectives, while ensuring adherence to all relevant regulatory standards and guidelines 
• Ensured compliance with all contractual service level agreements, order fulfillment, Transpak’s policies, and Procedures.

Monroe, Tehachapi California